REQ-5406 121 10th Street - Office of Admissions and Visitor Information - LC20401
Job Posting Location:
Job Posting Title: Admissions Counselor
POSITION TITLE: ADMISSIONS COUNSELOR
SALARY RANGE: $22.00 -$24.00 PER HOUR
POSITION OVERVIEW Claremont Graduate University (CGU) is seeking a highly professional and experienced individual to serve as an Admissions Counselor. This position's primary responsibility is recruitment outreach campaigns aim to generate interest, inquiries and applications. Additionally the incumbent will assist with the facilitation of applicant file review; and ensure the efficient processing of decisions based on established institutional admission standards. The position is also responsible for assisting in the planning of an admissions program that attracts, admits and enrolls an academically strong, culturally diverse and socially conscious graduate student population to meet Claremont Graduate University's enrollment goals. The position will support university staff in all functions of the enrollment process. This position will collaborate with departments across campus to support recruitment and enrollment initiatives. This includes serving on designated university and/or consortium committees. This position reports to the Director of Admissions, Associate Director of Admissions, or designated member of the enrollment management team.
DESCRIPTION OF DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: 1. Provides administrative support to the recruitment team in supporting the recruitment plan. Administrative support can include but not limited to the following; executing recruitment outreach, generating call lists, preparing recruitment collateral, conducting campus tours and participating in recruitment related events and communications. Provides data on historical and current applicant pools for the purpose of informing recruitment strategy. 2. Assists the recruitment team on the generation of information and/or data on all phases of the recruitment funnel; inquiries, applications, admits and deposits. Provides support to the recruitment team's weekly activity report, with a focus on admissions funnel development from application start through enrollment. 3. Coordinates application/admission functions of applicant pools; in a timely fashion, responds to written and verbal requests for admission information and interfaces with individual program staff and faculty as established procedures require; receives and takes responsibility for applications and supporting documentation. 4. Communicate with prospective and applied students through extensive use of phone calls, emails, text messages, and other various CGU systems. A typical day will consist of 75% phone work and 25% in-person student activity with normally 100-150 outbound calls on average per day. 5. Provides support to recruitment staff to meet and exceed admissions performance goals. This includes, but not limited to outreach to prospective students, applicants, alumni, current students, faculty and external stakeholders and partners. 6. Ensures a positive work environment that puts the needs of the student first, while fostering a team-oriented approach in coordinating student needs with enrollment services and other departments. 7. Maintains continuous, detailed communication documentation in the CRM for prospective students throughout the enrollment process. 8. Guides applicants through the following steps in the enrollment process, including, but not limited to: a. Submitting the application for admission b. Collecting and recording all supporting documentation needed to complete a prospective student file, such as admission requirements, transcripts, test scores, etc. c. Scheduling admissions interviews and campus tours, as needed. d. Collecting and recording all supporting documentation needed to package federal financial aid, as needed. e. Collaborating with the Office of Student Engagement to assist in student outreach for pre-advising. f. Supporting students to help overcome any delays or obstacles to enrollment and/or application completion. g. Providing support for recruiting activities such as presentations, career fairs, office and campus interviews, and information sessions.
9. Works collaboratively with recruitment and admissions staff members to derive best practices in admissions and enrollment strategies. 10. Works with the admissions and recruitment team to process fellowship recommendations, track fellowship spending and keep abreast of available internal and external funding resources. Understands and adequately conveys value proposition messaging. 11. Works with program staff to ensure that information for prospective students is current and accurate on the website and other promotional collateral. 12. Assists in the planning and implementation of admissions related events such as: Open House, New Student Orientation, Information Sessions, Spring Preview and school specific activities including, but not limited to guest lectures, alumni visits and conferences. May also do some outreach, such as attend college fairs. 13. Schedules and conducts campus tours for prospective students and campus guests. May also represent the university at local area graduate fairs. 14. Attends admissions staff meetings and university staff meetings as assigned. Serves on committees as requested. 15. Completes special administrative, research and contact campaign projects as needed. 16. Performs other duties as assigned by supervisor.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES: Individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities. 1. Strong communication, interpersonal, and presentation skills (verbal and written). 2. Ability to work independently and as an integral part of a team. 3. Proficient in MS Office/systems (MS Word, Excel, PowerPoint). 4. SIS (PeopleSoft) and CRM (Slate) proficiency preferred. 5. High energy and passion for admissions and new student recruitment. 6. Creativity, self-confidence, and flexibility. 7. Ability to understand, adapt, and articulate CGU's culture to an external audience. 8. Ability and willingness to travel locally.
QUALIFICATION STANDARDS: 1. EDUCATION: Bachelor's degree, or any combination of education and experience that provides the required knowledge, skills, and abilities. 2. EXPERIENCE: Two years of related experience required within a college or university setting or any combination of experience in similar settings. Excellent customer service experience required.
LICENSES / CERTIFICATES: Must possess a valid California Driver's License and meet CGU's authorized driver's requirements.
OTHER: 1. HOURS: 8:30 a.m. to 5 p.m. Monday - Friday. Hours and days may vary due to needs of the University, School, and/or department. The incumbent can expect to work up until 8 pm at least one-day per week. Additional evening or weekend work may be required to support outreach and events. 2. CLASSIFICATION AND STATUS: This is a full-time, non-teaching, 12-month, non-exempt position. Benefits-eligible. 3. SUPERVISORY RESPONSIBILITY: N/A 4. REPORTS TO: Director or Associate Director of Admissions 5. OTHER: May be expected to do some lifting and extensive walking for events (e.g., setup/break-down of events; campus tours). Some tasks may be performed off-campus.
Physical Activities Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Never Occasionally Constantly Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Never Occasionally Constantly Remaining in a stationary position, often standing or sitting for prolonged periods. Never Occasionally Constantly Moving about to accomplish tasks or moving from one worksite to another. Never Occasionally Constantly Adjusting or moving objects up to __ pounds in all directions. Never Occasionally Constantly Communicating with others to exchange information. Never Occasionally Constantly Repeating motions that may include the wrists, hands and/or fingers. Never Occasionally Constantly Operating machinery and/or power tools. Never Occasionally Constantly Operating motor vehicles or heavy equipment. Never Occasionally Constantly Assessing the accuracy, neatness and thoroughness of the work assigned. Never Occasionally Constantly Environmental Conditions Low temperatures. Never Occasionally Constantly High temperatures. Never Occasionally Constantly Outdoor elements such as precipitation and wind. Never Occasionally Constantly Noisy environments. Never Occasionally Constantly Hazardous conditions. Never Occasionally Constantly Poor ventilation. Never Occasionally Constantly Small and/or enclosed spaces. Never Occasionally Constantly No adverse environmental conditions expected. Never Occasionally Constantly
Sedentary work that primarily involves sitting/standing. Never Occasionally Constantly Light work that includes moving objects up to 20 pounds. Never Occasionally Constantly Medium work that includes moving objects up to 50 pounds. Never Occasionally Constantly Heavy work that includes moving objects up to 100 pounds or more. Never Occasionally Constantly
At Claremont Graduate University, the health and safety of our community is a top priority. Claremont Graduate University has adopted a policy of requiring all employees to show proof of being fully-vaccinated, based on applicable federal and state law. If offered the role, within two weeks of the hire date, the candidate will need to provide proof of vaccination, qualify for an appropriate exemption, or otherwise be in compliance with the current applicable federal, state and local laws to be exempt from being fully-vaccinated.
EEO Statement: Claremont Graduate University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, gender and/ or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, sex, age, sexual orientation, or physical disability or any other legally protected basis in its employment practice and in admission of students to educational programs and activities in accordance with the requirement of Title IX of the Education Amendments of 1972, Title I of the American Disabilities Act of 1990 and other applicable laws. CGU is committed to affirmative action in employment practices regarding ethnic minorities, the physically challenged, Vietnam-era veterans, and women. This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.
This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.
Successful completion of criminal background and DMV checks required for final candidate.
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.