Indiana University Purdue University Indianapolis (IUPUI)
Location: South Bend, Indiana,
Internal Number: 305453
Department Specific Responsibilities
Assists scheduling and programming of classes and aids in the collection, creation, updating, and maintenance of course data.
Ensures accuracy and understands relationship to functions such as enrollment and grading.
Assists with determination of class and exam scheduling and the course registration process.
Helps coordinate the creation of schedule of classes among the schools, colleges, departments, and programs adhering to university policies related to class meeting times, class blocks, final exams, and enrollment limits.
Generates reports to ensure accuracy of the schedule of classes data.
Assists in the programming of classroom space including, but not limited to, assigning rooms for classes and events.
Manages front counter customer service, including answering the office e-mail and phone.
Handles questions from students, faculty, staff, administration, public via in-person, over the phone or through email while adhering to FERPA rules and regulations.
Investigates student inquiries and problems and refers inquiries to the appropriate university staff or office when necessary.
Trains, supervises and coordinates student employees on front counter operations and imaging system (scanning and uploading academic records) and record filing.
Proofreads office correspondence and documents as needed.
Maintains the office web page contents and the academic calendar.
Maintains office inventory and orders supplies as needed.
Maintains and creates documentation for Registrar office procedures.
Serves as a resource and works collaboratively to provide student records information to faculty and staff across various university functions, including areas such as Academic Units, Dean's offices, departments, advisors, coaches, recorders, accounts, admissions, and financial aid/scholarships.
Serves as a resource to provide information on course offerings, policies, transcripts, student verification of enrollment, and other related registrar services.
Assists with the intercampus transfer/returning student process in coordination with Admissions and Academic Units.
Assists with processing transcripts and with the document imaging process and record filing.
Assists with grades and end of semester processing.
Assists with student transcripts.
Oversees the creation of academic documents such as transcripts, enrollment and degree verifications.
Processes Apostille requests.
Manages the student-initiated grade appeal requests to the Academic Affairs Committee and makes student record updates accordingly, per the grade appeal policy.
Works with students on questions, collects documentation and uploads appeals, works with the Committee and Academic Affairs on final decisions and processing within the student information system.
Other duties as assigned.
Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
Provides directions, support, and information to student organization representatives and other visitors to the department.
Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
May assist with ordering or creation of promotional materials for student organizations or departmental needs.
May provide guidance to other Student Services Coordinators.
High school diploma or GED
2 years in office environment, higher education, or related field
Combinations of related education and experience may be considered
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Highly thorough and dependable
Demonstrated ability to maintain confidential information
Demonstrates customer service skills
Commitment to working with people of diverse backgrounds and demonstrated cultural competency
Demonstrates experience using Microsoft Office Suite (Word and Excel)
Experience with student information systems and/or other software systems
Experience with generating reports from software systems
Ability to learn and use software tools and systems
Experience using communication and collaborative tools such as Microsoft Teams, Zoom, etc.???????
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Indiana University South Bend campus
South Bend, Indiana
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianapolis (IUPUI)
IUPUI, a partnership between Indiana and Purdue universities, is Indiana’s urban research and academic health sciences campus.IUPUI’s mission is to advance the state of Indiana and the intellectual growth of its citizens to the highest levels nationally and internationally through research and creative activity, teaching and learning, and civic engagement.By offering a distinctive range of bachelor’s, master’s, professional, and Ph.D. degrees, IUPUI promotes the educational, cultural, and economic development of central Indiana and beyond through innovative collaborations, external partnerships, and a strong commitment to diversity.