REQ-5380 121 10th Street - Office of Admissions and Visitor Information - LC20401
Job Posting Location:
Job Posting Title: Assistant Director of Admissions
POSITION TITLE: Assistant Director of Admissions
FUNCTIONAL TITLE: University Recruiter
SALARY RANGE: $64,480 - $65,000
Claremont Graduate University is seeking a highly professional and experienced individual to serve as a graduate recruiter. The primary role of the assistant director position is to generate high volumes of prospective student interest for the university through recruitment strategy and best practices. The candidate will be responsible for delivering the highest level of customer service in order to broadly attract interest to the university's programs and offerings.
In addition to core recruitment responsibilities, the candidate will also be responsible for admissions responsibilities including managing application files through the review process to successful completion, commitment, and ultimately the enrollment of new students.
This role represent all programs of the university while maintaining a special focus that is assigned based on the needs of the academic units.
Assignment will support recruitment and admissions activities for both Graduate and International Admissions through to student enrollment, including assisting with the Customer Relationship Management (CRM) communication plan, application review, and processing of admissions and fellowship decisions, as well as serving as a liaison to the offices of financial aid and admissions. The position is responsible for collaborating with departments across campus to support recruitment and enrollment initiatives.
In consultation with supervisor, develop, present, and implement annual recruitment plans for designated academic programs / schools that highlight the benefits and outcomes of the offerings; provide creative and cost-effective ideas to innovate recruitment strategy;.
Execute weekly activity reports for the Director of Admissions and academic stakeholders that details the recruitment activities of the week as the alignment with the overall recruitment plan.
Utilize weekly activity reports to track and inform on the number of inquiries generated and successful contact made with focus on admissions funnel development from application start through enrollment.
Create and maintain annual goal tracking documents that monitor progress of the admissions funnel; highlighting progress and areas of improve and escalate areas of concerns that need attention and action.
Communicate with prospective students and applicants through extensive use of phone, email, text, and in-person or virtual appointments. A typical work will consist of:
75% of time dedicated to daily outreach correspondence, active recruiting, and application progress and management.
25% of time dedicated to strategic recruitment planning and execution both individually and collectively with focus on increased conversion of enrollments.
Records, updates, and analyzes recruiting data for various programs and recruitment marketing initiatives; is able to capture ROI from targeted outreach events; is able to utilize campus technology solutions to track and benchmark critical data.
Utilize the university's CRM system to manage application files through the review process to completion by contacting applicants who are missing documents, congratulating new applicants, admitted students, and deposited students. Engaging admitted students until the start of the enrollment term to prevent melt,' Responding with immediacy to the needs of the students.
Assists in identifying qualified potential applicants; evaluate candidates for necessary skills and qualification for the university's graduate level programs; advise prospective students on financial aid, institutional funding options and external funding resources.
Ensure the accuracy of data for prospects, inquiries and applicants for correspondence and database purposes.
Coordinates both on and off campus recruiting activities such as presentations, career fairs, office and campus interviews, Grad Fairs, conferences, businesses, churches, and educational and community groups to generate new interest and cultivate continued interest with existing prospects.
Continually works to enhance school brand and reputation; assists in the development and support of diversity recruiting efforts across targeted campuses; initiate relationships with niche student organizations and ensures we are achieving our diversity outreach objectives.
Establishes relationships with Campus Student Success Offices (career offices, writing centers, student engagement etc.), faculty, and current students and initiates activities on campus to promote CGU at selected universities including but not limited to advertising, career fairs, information sessions, speaker series events and on-campus interviews; cultivates on-going relationship building with current students to help achieve campus recruiting vision; develops new and innovative methods to differentiate CGU from peer schools / Universities.
Makes recommendations for marketing strategies to enhance recruitment and enrollment efforts.
Other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:
Individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed with or without reasonable accommodation, using some other combination of skills and abilities.
Experience as admissions counselor for graduate programs preferred. Should have experience with application management and an enterprise database.
Excellent project management skills; demonstrated ability to prioritize and multitask in a fast-paced environment.
Strong communication, interpersonal, and presentation skills (verbal and written).
Ability to work independently and as an integral part of a team.
Demonstrated leadership and team-building abilities.
Proficient in MS Office/systems (MS Word, Excel, PowerPoint). PeopleSoft and CRM proficiency preferred.
High energy and passion for recruiting. Creativity, self-confidence, and flexibility.
Ability to understand, adapt, and articulate CGU's culture to an external audience.
Demonstrated knowledge and sensitivity to working with diverse populations.
QUALIFICATIONS: Bachelor's degree in a related field, Master's degree preferred or any combination of education and experience that provides the required skills and ability. Minimum of three years of experience in university admissions and recruitment or a similar recruitment setting. Must have a willingness to travel as needed during peak recruiting seasons. Must possess a valid California Driver's License and meet CGU's authorized driver's requirements.
4. OTHER PREFERENCES: Master's degree; CGU alumnus/a.
1. HOURS: This is an exempt position with regular hours set for 8:30 a.m. to 5:00 p.m., Monday through Friday. Additional hours will be required on weekends and evenings and periodic travel through the year may be assigned. If approved by the department head, the employee may be eligible for up to two days during the workweek of remote work in accordance with all aspects of the University's current remote work policy.
2. CLASSIFICATION AND STATUS: Full-time Exempt
SUPERVISORY RESPONSIBILITY: Not applicable
REPORTS TO: Director of Admissions or designated departmental supervisor
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Never Occasionally Constantly
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Never Occasionally Constantly
Remaining in a stationary position, often standing or sitting for prolonged periods. Never Occasionally Constantly
Moving about to accomplish tasks or moving from one worksite to another. Never Occasionally Constantly
Adjusting or moving objects up to __ pounds in all directions. Never Occasionally Constantly
Communicating with others to exchange information. Never Occasionally Constantly
Repeating motions that may include the wrists, hands and/or fingers. Never Occasionally Constantly
Operating machinery and/or power tools. Never Occasionally Constantly
Operating motor vehicles or heavy equipment. Never Occasionally Constantly
Assessing the accuracy, neatness and thoroughness of the work assigned. Never Occasionally Constantly
Low temperatures. Never Occasionally Constantly
High temperatures. Never Occasionally Constantly
Outdoor elements such as precipitation and wind. Never Occasionally Constantly
Noisy environments. Never Occasionally Constantly
Hazardous conditions. Never Occasionally Constantly
Poor ventilation. Never Occasionally Constantly
Small and/or enclosed spaces. Never Occasionally Constantly
No adverse environmental conditions expected. Never Occasionally Constantly
Sedentary work that primarily involves sitting/standing. Never Occasionally Constantly
Light work that includes moving objects up to 20 pounds. Never Occasionally Constantly
Medium work that includes moving objects up to 50 pounds. Never Occasionally Constantly
Heavy work that includes moving objects up to 100 pounds or more. Never Occasionally Constantly
At Claremont Graduate University, the health and safety of our community is a top priority.
Claremont Graduate University has adopted a policy of requiring all employees to show proof of being fully-vaccinated, based on applicable federal and state law. If offered the role, within two weeks of the hire date, the candidate will need to provide proof of vaccination, qualify for an appropriate exemption, or otherwise be in compliance with the current applicable federal, state and local laws to be exempt from being fully-vaccinated.
Claremont Graduate University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, gender and/ or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, sex, age, sexual orientation, or physical disability or any other legally protected basis in its employment practice and in admission of students to educational programs and activities in accordance with the requirement of Title IX of the Education Amendments of 1972, Title I of the American Disabilities Act of 1990 and other applicable laws. CGU is committed to affirmative action in employment practices regarding ethnic minorities, the physically challenged, Vietnam-era veterans, and women. This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.
This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others.
It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.
Successful completion of criminal background and DMV checks required for final candidate.
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.