This is professional work in the area of Student Services. The Student Success Coach supports the overall mission of Duquesne University, which entails a commitment to the educational development, growth, and future success of our students. As such, the Student Success Coach supports and guides current students, and contributes to the recruitment of future Duquesne University students.
In light of the expanding scope of student services and its focus on the entire student lifecycle, this position has been created to encompass the following roles and responsibilities:
Undergraduate and graduate student advising.
Enhanced support for new student recruiting. This includes all aspects of student recruiting, including working closely with the admissions and recruiting staff within the school and university, meeting with prospective students and parents, participating in remote and in-person new student information sessions, and so on.
An increased emphasis on student retention.
A new focus on career planning/vocational discovery and development, including teaching or facilitation of professional development courses.
An active role in program management and development (e.g., collaboration with University offices providing academic enrichment and support, such as the Center for Global Engagement and the Office of Disability Services, articulation agreements in both graduate and undergraduate programs, etc.).
As a condition of employment, Duquesne University requires all new employees —full-time and part-time, including adjunct faculty—to get a COVID-19 vaccine and provide proof of their vaccination upon commencement of employment.
New employees requesting a religious or documented medical exemption from the vaccine must complete and submit a Duquesne University exemption request form for review and approval. To receive the appropriate exemption request form, contact firstname.lastname@example.org. Employees with approved exemptions will be required to be tested on a regular basis.
DUTIES AND RESPONSIBILITIES:
Acts as the primary point of contact and first-line customer service representative to students and faculty (includes troubleshooting needs and resolving issues).
Addresses student issues with speed (within 24 hours), urgency and creativity while balancing policies and program requirements; seeks same-day resolution for any escalated issue.
Provides academic advisement to undergraduate students and graduate students in assigned program within their designated School.
Assists newly-admitted students in course registration and other transition issues.
Advises majors, reviews plans of study and progression toward degree, conducts degree audits, prepares students’ schedules, explains graduate programs, assists in registration, maintains files, and compiles records.
Oversees academic petitions and communicates with students on other advising issues.
Interacts with students through multiple modes of communication including, but not limited to, letters, e-mail, telephone calls, web-conferencing, and individual and group in-person meetings.
Conducts interviews with students and parents concerning academic requirements and standing.
Coordinates student transfer credit requests and ensure appropriate course equivalencies.
Actively contributes to the strategic planning and continuous improvement process within academic advising.
Collaborates with other University offices to improve students’ academic experience and support their overall well-being.
Certifies students for graduation.
To ensure availability to students during high-impact periods in the student advising cycle, there will be black-out dates during which time-off cannot be requested.
Collaborates with relevant academic leaders to develop and maintain student services that help improve overall experience and retention of students.
Benchmarks best practices in student services and brings forward ideas for improvement.
Regularly monitors student academic progress through Starfish and other indicators.
Responds quickly with potential solutions and support service/recourse referrals for students who are struggling academically or in need of well-being support.
Coordinates and delivers presentations and seminars, such as those pertaining to student orientation.
Reaches out to and works with students who have not registered for classes during the standard registration period.
Maintains regular ‘touchpoints’ with students to check in and offer support for academic and personal wellness.
To ensure availability to students during high-impact periods in the student retention cycle, there will be black-out dates during which time-off cannot be requested.
New student recruiting:
May act as liaison for School for graduate and undergraduate admissions.
Meets with prospective students to discuss Duquesne entrance requirements, course and credit transfer, academic requirements, and registration, among other items.
Answers ad hoc questions from prospective students regarding academic and other issues Attends and participates in school recruiting and internal events, including evening and weekend events.
Evaluates transfer credits.
Works closely with their School’s admissions team and other student success coaches to facilitate undergraduate student transition into degree programs. This includes providing information to undergraduate students about special programs and other opportunities for graduate education at Duquesne.
May set visitation schedules for prospective students
Career planning/vocational discovery support:
Refers students to career resources, including their faculty mentors, career counselors and coaches, and professionals.
Supports and promotes career-related activities, including seminars, networking events, company visits, and career fairs to both undergraduate students and graduate students.
Supports faculty mentors and Career Development Services in locating and helping students apply for experiential learning activities, including summer internships, volunteer work and research experiences.
Program and student management:
Ensures degree audit is current and accurate in RAPP.
Participates and supports the development of articulation agreements and joint degree programs with other schools and universities.
Monitors the graduate and undergraduate websites to ensure the information is current and accurate, as well as make suggestions for improvement.
In collaboration with the Departments, updates programs of study information and course catalogues.
Assists in developing, distributing and interpreting exit surveys of students.
Compiles statistics for school reports; prepares reports on their School’s students.
Helps coordinate graduate student annual contracts, where applicable.
Completes other duties as assigned.
Bachelor’s degree from an accredited institution.
Degree in STEM preferred.
Direct interaction with minors, including any of the following:
Involvement in camps and/or programs with minors on campus.
Interaction with minors while recruiting or working off campus.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Knowledge of the techniques and procedures involved in academic advising.
Exceptional interpersonal skills; able to interact effectively with students of diverse ages and backgrounds.
Excellent oral and written communication skills.
Excellent customer service and problem-solving skills.
Self-motivated, energetic and able to work independently as well as part of a team; accepts responsibility with limited supervision; manages multiple tasks to completion.
Ability to work with students in a mentoring and service-oriented manner.
Ability to think strategically and creativity with respect to the operations and programs of academic advising and student recruiting.
Ability to establish and maintain effective working relationships with students (current and prospective), parents, faculty, administrators, and others in the University community.
Proficient in information technologies, and should display a willingness to learn new technologies relevant to the position. These include Microsoft Office applications (Word, Excel & PowerPoint), as well as querying and reporting of specialized databases.
Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
Duquesne University, a private, Catholic institution, prides itself on being mission-centered and mission-driven. Our employees contribute to our culture of academic excellence and our mission of serving God by serving students. In turn, they enjoy a supportive working environment that values individual talents, encourages teamwork and rewards accomplishments.
A nationally ranked top-tier university, Duquesne has established a legacy of excellence in liberal and professional education. Our 14:1 student-faculty ratio allows our students to work closely with expert faculty. Duquesne has also won accolades and recognition among the nation’s top 20 small research schools for our research initiatives and faculty productivity.
Situated on a 50-acre campus within the city, Duquesne provides a small-town feel in an urban setting. The Pittsburgh region offers a variety of cultural, education and professional opportunities, as well as a safe and affordable lifestyle.
We strive to attract, recruit and retain a dynamic, diverse workforce. Our employees benefit from an array of campus resources that provide convenience and cost savings, including a variety of dining options, a full-ser...vice Starbucks, a retail bank and credit union, a fitness center and year-round wellness programs and onsite parking. Employees also may take advantage of the many educational, cultural and sporting events sponsored by the university.