Lead Advising Initiatives Coordinator (Student Services Professional IV), ASAU
California State University, San Bernardino


Job No: 525234
Work type: Staff
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)Job Summary:

Leads academic advising initiatives campus-wide, including the implementation of the structural and procedural transition from a de-centralized to centralized advising model. This role directly informs policies and procedures as they apply to undergraduate academic advising. Manages the development, processes, and training involving Navigate, the advising platform used by academic advisors, faculty, and cross-divisional partner programs across campus.

Major duties and responsibilities

Interaction with Students and Others (Academic Advising)

• Leads academic advising initiatives including developing, launching, and communicating advising outreach campaigns.
• Leads the charge to develop and maintain academic roadmaps. Works with department chairs and faculty campus wide produce academic plans for all undergraduate majors. This involves the ability to work collaboratively and negotiate dialog around curriculum with faculty and campus constituents involved in academic affairs. This requires high-level and critical thinking along with a wide breadth of knowledge of degree requirements beyond the scope of the professional advising staff.
• Co-facilitates and leads, with the director, training and professional development of professional and peer advising team.
• Works with students directly to resolve problems and address issues beyond the scope of professional advisor II/IIIs to find solutions and paths for student success.
• Informs policies related timely graduation by overseeing and making decisions on change of major requests and the university initiated graduation check initiative.
• Works closely with IR to analyze student level data and to identify trends to develop student success and advising initiatives.

Analysis of Materials and Situations

• Informs practice, policy, and procedures that directly impact the undergraduate student body such as the development, implementation, assessment, and modification of pack enrollment process (pre-enrollment) for incoming first time students.
• Collaborates with campus constituents such as the Office of the Registrar and the Office of Institutional Research to identify and resolve student success issues.
• Due to high breadth of knowledge in academic advising policies, procedures, degree programs, and curriculum serves on cross -campus/divisional committees to address equity gaps, graduation initiatives, retention, and student success.

Independence and Creativity Required

• Responsible for the functionality, training, and development of Navigate, the platform used for academic advising by professional and faculty advisors.
• Application administrator responsible for the management and oversight of advising and student success platforms such as Qless.
• Project implementation team for campus-wide student success management system (Anthology) planning, training, rollout, and implementation.

Other Job-Related Duties as Assigned

• Oversite of UGS/other unit websites

Minimum Qualifications: Required Education and Experience

• Equivalent to graduation from a four-year college or University in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
• Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
• A master's degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Required Qualifications

• Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.
• Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

Preferred Qualifications

• Experience with Advising
• Master's degree required from an accredited university in Higher Education,
• Must have three (3) years of professional experience in providing direct services to students in a higher education environment and/or at least three (3) years working in a student learning center, academic success center, or an academic advising center.
• Knowledge of the overall operation, functions, and programs of the campus to which assigned.
• Ability to interpret, apply, and explain program rules and regulations.
• Take initiative and exercise resourcefulness in advising practice.
• Ability to translate student development, leadership theory, and research into practice.
• Experience fostering and maintaining effective relationships and ability to work collaboratively across organizational lines and coordinate the efforts of multiple areas is essential.
• Must be able to exercise professional judgement and discretion, making decisions on a regular basis that impact student success, the department, and the institution.
• Ability to communicate effectively, both verbally and in writing, and in large groups.
• Public speaking and ability to reason logically analyze and evaluate data and make verbal or written presentations based on these data.

Compensation and Benefits:

Anticipated Hiring Range: $ 5732 per month

Classification Salary Range: $ 5,025 - $ 7,159 per month

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/Probationary

Schedule: Monday - Friday 8:00am - 5:00pm. Evening and weekends as needed.

This is an 'On-Campus Only' Recruitment. Qualified applicants must be current employees of CSUSB.

Staff: The application deadline is March 23^rd, 2023.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the Office of Employee and Labor Relations by phone at (909) 537-5138 or by email at employee.relations@csusb.edu

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act


To view full description and to apply, visit: https://www.csusb.edu








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