Customer Focus:   Residencial, Lawn and Commercial (RLC) and Sports, Fields and Grounds (SF&G)

Territory: Caribbean Islands and Panama

Position Purpose

• Meet or exceed planned sales within territory. Expand and improve customer accounts/network through continuous prospecting to new and existing accounts.
• Represent Wesco Turf / Hector Turf in a professional manner and manage relationships with existing customers to increase loyalty and market share for Wesco Turf and all distributed lines.
• Responsible for relationships with all purchasing agents, municipal and sports field accounts, department directors/influencers/decision makers within their respective territory. Responsible for recommending, specifications, demonstrations, quotations, sales and follow-up after delivery of Commercial equipment and allied products.
• Understand processes and pricing to effectively promote purchasing contracts.

Compensation Package - Base Salary/Bonuses/Other Incentives - starting at $72,000

• Eligible for a companywide bonus that is dependent on the company meeting performance goals. Equivalent to 0 - 3 weeks of additional pay, prorated for your first year.
• Additional opportunity to earn up to 30% of annual salary.
• Company laptop, cell phone, and reimbursed expenses

Accountabilities

Sales

• Assist in developing sales budgets and achieve yearly sales and margin goals for whole goods and parts.
• Establish and control pricing to attain acceptable margins.
• Maintain favorable relations with Toro and our other vendor partners to ensure the viability and profitability of the division
• Assist in developing expense budgets and achieve yearly expense goals 
• Assure customer service expectations and promote a standard of excellence in customer satisfaction
• Demonstrate teamwork and cooperation with other departments and employees.
• Track, follow up and provide weekly Activity Reports to give account status updates, cold call information, and service issues as they arise
• Prepare and implement monthly time and territory plan and itinerary 
• Prepare and submit weekly activity and expense reports.
• Prepare bids and quotes.
• Interface with Field Service Advisors/Mobile Service Techs and Service Manager on technical issues and problems within their area of responsibility
• Demonstrate new products and train end user on proper operation of new equipment along with Field Service Advisors.
• Prepare and present sales presentations to all clients, including personal delivery of quotes.
• Provide outside sales support within territory for all Wesco products and services. Meet or exceed assigned sales goals for Consumer and LCE products.
• Visit all dealers who set-up & deliver SF&G equipment on a regular basis
• Maintain acceptable margins on sales of whole goods. 
• Remain aware of major competition in the marketplace and be prepared to report and offer input on competitive products/training and programming. 
• Deliver equipment as needed.
• Follow up after equipment delivery/equipment in use to answer questions that may have come up and to gauge customer satisfaction.
• Attend professional tradeshows as scheduled to walk the show floor or to be present in Toro or Wesco booths.

Training

• Conduct product training and selling sessions on a semi-annual basis with retailers and National / Regional accounts.
• Attend all educational functions (seminars, meetings, etc.) offered by Wesco / Toro.

Administration

• Submit weekly activity reports to Sales Director by 9am each Monday. Include schedule information and accounting of visits and what occurred, as well as any planned follow-up.
• Turn in expense reports weekly.
• Maintain Toro Extranet customer list for assigned territory.
• Use and maintain accounts in Salesforce program including opportunities, wins/losses, etc.
• Create and maintain customer quotes in Apttus quoting tool
• Maintain company property: vehicle, files, demo accounts, cell phones, laptops and tablets
• Maintain current Territory Plan document and review with Sales Director quarterly. Include potential new account visits, as well as planned growth with existing accounts (TY, LY, %Chg)
• Maintain file of assigned competitive equipment and programs.
• Other projects as assigned.

Customer Satisfaction

• Assure customer service expectations are met and promote a standard of excellence in customer satisfaction. Achieve CSI overall rating of at least 8.0 for SF&G Grounds scores.
• Follow up and return customer phone calls and emails within 24 hours. 
• Follow up and return Sales Manager calls and emails as high priority.
• Implement Toro / Wesco CSI action plan items as assigned by Sales Director.

Qualifications:

• Must have excellent customer service skills.
• Ability to multitask and handle the pressure of deadlines.
• Valid passport 
• Valid driver’s license and safe driving record

Education and/or Experience:

• Minimum level of education is high school.
• Minimum 5 years’ experience in administrative/customer service/sales or related support function

Language Skills:

• Fluent in the English language, both verbal and written; Bilingual in Spanish preferred.
• Must have good communication skills, both written and verbal, including ability to make group presentations to internal and external customers
• Must be able to communicate in a professional and courteous manner to customers as well as fellow employees

Work Environment:

• Varied environments, including office, retailer shop, field work (i.e., demos, tradeshows).
• Regular travel to the Bahamas, Puerto Rico and Dominican Republic and the rest of the Caribbean Islands with overnight stays.

About Wesco Turf, Inc.

We are an exclusive provider for Toro, Club Car, Bernhard, Salsco, Harper, Ventrac, and MCI-Flowtronex and Watertronics Pump Stations in Florida and Southern Georgia. Since 1987 Wesco Turf has been the golf, grounds, and irrigation market leader. We are a worldwide provider of the highest quality used golf course equipment. Wesco has been honored multiple times as Toro’s North American Distributor of Excellence. Wesco's foundation is built on the strength and quality of our people. Nearly half of our associates have worked in our organization for over ten years. We are committed to providing all of the resources and tools necessary to help our people be successful. We foster an environment that offers challenging, stimulating and financially rewarding opportunities for our employees. Every one of our associates is important. Wesco is committed to peak performance from our individuals and the teams they comprise. Our execution depends on teamwork. Teamwork is the key to our success. Being a contributing member of the Wesco Turf team insures opportunity and growth for all. We're committed to providing the best products and services to our customers. We firmly believe t...hat our employees drive the success of the company. Our goal is to provide innovative resources and tools that enable our associates to be successful, while creating an environment that offers challenging, stimulating and financially rewarding opportunities. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.

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