The Graduate Enrollment Communication Counselor, under work direction from the Graduate Enrollment Communications Counselor Team Lead, is responsible for communicating with and advising prospective graduate students and applicants on enrollment requirements at San Jose State University (SJSU). The Graduate Enrollment Communication Counselor is primarily responsible for supporting a communication system that attracts, recruits, and enrolls academically qualified, culturally diverse, and socially conscious populations of graduate students to ensure enrollment goals are met. As a representative for San Jose State University, this position maintains a high level of knowledge of requirements, processes, and regulations to facilitate students’ decisions to apply and attend SJSU. The incumbent primarily provides accurate and timely information via the phone, email, messaging, social media, and other technology such as chat sessions, and a CRM to help students better understand the application and enrollment processes; but will also support prospective students through some virtual advising, information sessions, and drop-in sessions. In addition, they will represent SJSU at a few graduate recruitment and yield activities, workshops, and events. The objective in all interactions is to provide excellent customer service, accurate information regarding policies and procedures in the expected timeframe, and actively collaborate to establish cordial and collegial relationships with other university staff, graduate program coordinators, and those contacting the Graduate Enrollment Management office.

Apply to Link: https://jobs.sjsu.edu/en-us/job/524709/graduate-enrollment-communication-counselor-2-positions?1ApplicationSubSourceID=11266

Equal Employment Statement:

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self-disclose.

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