The Human Resources (HR) Analyst, Employee & Labor Relations (E & LR) will apply data gathering and analytics strategies to draw insights from technical and statistical data for use in grievance processing, mediation, arbitration, fact-finding, and other employee and labor relations activities. This individual will support the E & LR team by helping to manage the complaint database, including maintaining up to date documentation and complaint status, as well as reviewing and analyzing contract management, labor negotiations, team coordination and claims administration data and documentation. The HR Analyst, Employee & Labor Relations will provide relevant data insights to support investigations and understand and manage expectations for outcomes, while adhering to timelines and balancing priorities. This person will adapt analytical strategies based on unique E & LR project requirements. This role will help enable USC’s vision while championing USC’s culture and values.

Minimum Qualifications

The candidate for the position of Human Resources Analyst, Employee & Labor Relations must meet the following qualifications:

• Extensive applicable experience in data analysis, project management or business administration.

• Three or more years of experience in one or more of the following areas: data analysis, project management and/or business administration.

• Demonstrated experience developing and identifying the requirements for a project or program.

• Ability to gather information and documents in order to analyze information strategically.

• Experience creating data analyses and reports, identify patterns, and translate meaning.

• Ability to support concurrent projects, prioritize competing assignments, and work under pressure with tight deadlines and frequent interruptions.

• Excellent written and verbal communications skills and attention to detail.

• Strong organizational skills, analytical skills, and the ability to think strategically and creatively.

• Team-oriented self-starter with the ability to work independently and proactively.

• Ability to exercise discretion with confidential information.

• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Preferred Qualifications

The ideal candidate for the position of Human Resources Analyst, Employee & Labor Relations has the following qualifications:

• Bachelor’s Degree in business administration, finance, psychology, communications, or another related field.

• Five or more years of experience in one or more of the following areas: data analysis, project management and/or business administration.

• Experience in human resources, employee relations, labor relations, higher education, and/or finance.

• Experience working in a strategic department, or on projects related to strategy.

• Experience creating complex data analyses and reports.

• Familiarity with major employment laws, particularly those that relate to complaint and grievance management.

• Ability to translate meaning, identify issues, and make process improvement recommendations.

• Knowledge of continuous improvement processes or change management practices.

• Experience working in a program or project management structure or on project-based assignments.

• Ability to provide a proactive approach for solutions when next steps are ambiguous.

• Experience reporting and presenting findings after analyzing information or data.

• Ability to help define new projects and ideas while estimating a reasonable project timeline.

• Experience drafting outlines for strategic initiatives.

• Ability to assist in the development and modification of HR guidelines, procedures, policies, and documentation, for efficiency within the department and university.

• Excellent interpersonal skills, emotional intelligence, and relationship-building abilities.

• Ability to use sound judgment in making decisions with minimal supervision.

• Experience with project portfolio management (PPM) tools.

Job Responsibilities

The candidate for the position of Human Resources Analyst, Employee & Labor Relations will be responsible for:

• Possessing a general understanding of the E & LR function. Demonstrating knowledge of E & LR processes, analysis needed and the desired impact and outcome of analyses. Adapting analytical strategies based on E & LR related activities. Identifying sources for information and become familiar with systems and tools that enable analytical work.

• Analyzing E & LR data to identify relevant trends at the university and sub-unit levels.  Understanding and managing expectations for outcomes, while adhering to and adjusting timelines and balancing priorities. Managing the employee complaint database, including maintaining up to date documentation and complaint status, as well as reviewing and analyzing contract management, labor negotiations, team coordination and claims administration data and documentation.

• Serving as a reliable colleague, keeping managers informed and updated with data-driven information and accurate work outputs. Executing assignments with client service principles in mind, showcasing thoughtful attention to detail. Leveraging design-thinking principles when addressing complex challenges.

• Maintaining an attentive and responsive line of communication with the E & LR team. Collaborating with individuals across the team to understand where data analysis can be applied to identify areas of opportunity in grievance processing, mediation, fact-finding, and other employee and labor relations activities. Demonstrating politeness and professionalism in communications to all, serving as a great USC brand ambassador.

• Adapting quickly to shifting requests of the team and HR as needed based on resources and timing. Soliciting constructive feedback and insights from managers and proactively incorporating suggestions into continuous improvement of work. Showcasing flexibility by learning new systems or approaches to project work.

• Demonstrating sound judgment in ranking competing priorities. Utilizing creativity to present solutions to challenges. Escalating roadblocks or issues to appropriate colleagues. Demonstrating root-cause analysis to uncover the source of issues.

• Embodying the culture and values of the university and the HR organization. Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.

• Identifying goals aligned to overall HR mission and vision. Providing strategic guidance and become an advisor to business leaders in matters related to initiatives and project management. Supporting strategic goals set by the team, department and university. Demonstrating, through words, actions, and ideas, alignment to USC’s strategic plan and the HR organization’s strategic plan. Enabling the university to fulfill its academic and people missions through enhanced HR service.

• Performing other related responsibilities as requested and when necessary. The university reserves the right to add or change duties at any time.

The annual base salary range for this position is $70,862.10 - $80,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California is an Equal Opportunity Employer

Minimum Education:Bachelor’s degreeCombined education/experience as substitute for minimum educationMinimum Experience:3 yearsMinimum Field of Expertise:Three years’ experience in human resources, project management and/or business administration, tracking projects in detail aligned to time frames. Experience gathering data, creating analyses and reports, and identifying patterns and translating meanings. Ability to support concurrent projects, prioritize competing assignments, and work under pressure with tight deadlines and frequent interruptions. Demonstrated organizational skills and ability to think strategically and creatively. Excellent written and oral communications skills, with precise attention to detail and the ability to exercise discretion with confidential information. Experience presenting data findings/reports and suggesting resolutions.Excellent interpersonal skills, emotional intelligence and relationship-building abilities to provide support/guidance as needed. Ability to work independently and proactively, using sound judgment in making decisions with minimal supervision. Proficiency with Microsoft Office.

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