Position Purpose: The Financial Aid Counselor supports learning by providing financial aid information and counseling to undergraduate and graduate students at the university, to facilitate the enrollment of students, consistent with the university's mission, accreditation standards, and regulatory guidelines.

Core Competencies:

1. Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
2. Upholds the Mission Statement: Aurora University an inclusive community dedicated to the transformative power of learning.
3. Handle confidential information with tact and discretion.
4. Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

Essential Job Functions:

1. Counsel students, parents, and employees on all aspects of financial aid programs and processes (federal, state, university, and private). Students counseled include prospective freshmen, transfer, adult, and graduate students.
2. Maintain and apply knowledge of federal, state, university, and private policies and procedures regarding financial aid.
3. Determine financial aid eligibility and calculate financial aid awards for students. Work with students to determine a comprehensive financial plan for attendance at AU. Use knowledge to solve problems related to financial aid.
4. Coordinates and completes the verification process.
5. Processes required documentation for financial aid. Assists students with loan processing.
6. Completes entrance and exit interview requirements.
7. Works with team to develop, maintain, and evaluate financial aid policy and processes to ensure complete, accurate, and efficient service to students.
8. Participates in financial aid workshops, seminars, and open houses.

Essential Job Requirements:

Education:

• Bachelor's degree required.

Experience:

• One to three years of experience in financial aid is required.

Skills:

• Excellent verbal and written communication skills.
• Excellent organization skills.
• Strong customer service orientation.
• Ability to handle confidential information.
• Ability to interact with a diverse group of faculty, staff, students, and parents and to develop strong working relationships with colleagues, staff, administrators, students, and the general public.
• Flexibility with an evolving work situation.
• Knowledge of spreadsheet systems.
• Knowledge of Colleague desired.

Special Requirements:

• Valid Illinois driver's license. Ability to travel when necessary to off­ campus evening and weekend events providing own vehicle.

Physical Requirements:

• Ability to move about campus. Ability to interact via telephone, in person, and via electronic media.

Aurora University is an Equal Opportunity Employer and is committed to becoming a model university of the 21st century. Toward this effort we are determined to have a faculty, staff, and student body reflecting the cultural demographics of the greater Chicago area.

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About Aurora University

Aurora University (AU) is an inclusive community dedicated to the transformative power of learning. It is committed to helping students discover what matters and build their life around it. AU is a private, nonprofit, independent university accredited by the Higher Learning Commission. It offers more than 45 undergraduate majors — such as nursing, social work, business administration, criminal justice and psychology — and a wide variety of master’s and doctoral degrees that include social work and business administration. Degree programs are grounded in real-world experiences and are led by experienced, dedicated faculty members, nearly 140 of whom are full-time. The student/faculty ratio is 18:1. Almost 6,000 undergraduate and graduate students take classes on two main campuses — Aurora University in Aurora, Illinois, and George Williams College in Williams Bay, Wisconsin — as well as the nearby Orchard Center in Aurora and the Woodstock Center in Woodstock, Illinois. Online classes are also available. The Aurora University campus is located 40 miles west of Chicago. AU has 24 NCAA Division III teams competing in the Northern Athletics Collegiate Conference, Midwest Lacro...sse Conference, Midwest Women's Lacrosse Conference and Northern Collegiate Hockey Association. About 700 student-athletes compete in sports. AU has a rich history and tradition of success across the spectrum of sport offerings. From conference championships to NCAA Championship appearances to academic awards and community service, student-athletes and staff continue to bring excitement and a sense of pride to Aurora University and all of the Spartan fans across the country. At AU, we firmly believe that intercollegiate athletics should promote the character development of participants, enhance the integrity of higher education, and promote civility in society. Toward these ends, we strive to adhere to fundamental values such as respect, civility, honesty and responsibility. Student-athletes and staff are always expected to operate with the principles of sportsmanship and ethical conduct in mind. Founded in 1893 in Mendota, Illinois, as Mendota Seminary, the institution soon changed its name to Mendota College. By 1911, it had outgrown its facilities and the following year changed its name to Aurora College and moved to Aurora, where its students could take advantage of a thriving business environment and easy access to Chicago. In 1985, Aurora College changed its name to Aurora University to better reflect the magnitude of its academic offerings. Seven years later, Aurora University and George Williams College traditions blended when the two institutions entered into an affiliation agreement that paved the way for a merger eight years later. In 2010, the Woodstock Center opened to meet the needs of students in McHenry County and surrounding communities. Website: https://aurora.edu/

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