We are seeking a Patient Service Coordinators who will be responsible for answering all inbound phone calls to Wilmer's Surgical Scheduling unit during working hours, providing administrative (non-clinical) guidance and assistance to patients, care partners, and consulting physicians with aim for first-call resolution, and triaging calls and messages to the appropriate contacts for accurate and very timely follow-up. This will include communicating pre-surgery instructions and paperwork, confirming patient arrival times for surgery, forwarding messages and special requests to clinicians, directing calls to appropriate staff backlines for direct resolution, assisting with EHR data entry and appointment-making on behalf of patients, and reviewing the surgic