OFFICE OF ONLINE EDUCATION (UA-OEC-IUBLA)

Indiana University's Office of Online Education (OOE) is responsible for protecting and maintaining the academic integrity of an IU degree, facilitating collaborative opportunities presented by online education, and utilizing IU's scale, resources, reputation, and diversity of offerings to expand online education offerings to students located in Indiana, as well as nationally and internationally. OOE oversees growth and development of more than 200 online degree and certificate programs that to date enroll in excess of 10,000 students annually.

The goal of OOE's Enrollment Management and Student Services team is to increase enrollment and retention through engaging marketing & recruitment efforts, build and support frictionless admissions processes, and deliver proactive student-first services that meet students where they are and support them in getting where they want to be.

Department-Specific Responsibilities

• Reports to the Director for Enrollment Management and Student Services.
• Mentors, serves, and leads a team of undergraduate advisors dedicated to connecting IU Online students with information specific to course of study needs and curricular planning assessment to encourage informed decisions for offering, enrolling in, and completing educational courses and course sequences.
• Provides operational leadership, direction, and guidance to meet team objectives, including managing project timelines/deliverables and developing resource plans for multi-project/ multi-phase advising and student services, retention, and engagement driven initiatives.
• Coordinates large-scale academic advising projects with wide audiences in support of student services and academic initiatives. Manages high level assignments and allocation of advising resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams.
• Defines and embodies academic advising methodologies and standards; provides direction and guidance on high priority advising projects/initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.

General Responsibilities

• Provides operational leadership and coordination of assigned staff members to define academic advising methodologies and standards; provides direction and guidance on high-priority academic advising projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase academic advising initiatives.
• Manages high-level assignments and allocation of academic advising resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale academic advising projects with campus or system-wide implications.
• Makes budgetary recommendations and proposals based on resource needs and ensures cost containment.
• Researches and stays up-to-date on new industry academic advising standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other academic advising leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering, and advisory committees; acts as consultant to executive committees; serves on various university committees, communities of practice, and task forces related to academic advising.
• Resolves or escalates academic advising related complaints.

EDUCATION

Required

• Master's degree in higher education student affairs, counseling, or related field

WORK EXPERIENCE

Required

• 4 years in student affairs, teaching, academic advising, or related field
• 1 year of management experience or demonstrates leadership of a project or people

Preferred

• Experience in a student-focused, higher education environment is highly desired

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams
• Comfortable with leading implementation and strategic use of technology

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Employees with an approved remote work arrangement should plan to attend in-person business events and meetings, held 4-6 times/year (subject to change). Candidate proximity to south-central and central Indiana is desirable.

Bloomington, IN.

This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

$70,000.00 - $75,000.00 a year.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Student Services

Job Family: Academic Advising

Click here to learn more about Indiana University's Job Framework.

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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