University of Idaho

Technology Solutions Partner Manager

Location: Moscow, Boise

Division/College: Technology

Employee Category: Exempt

Pay Range: $62,400 annually or higher depending on education and experience

FTE: 1

Full/Part Time: Full Time

Position Summary:
Technology Solutions Partners support faculty and staff using technology to meet the University of Idaho's teaching, learning and research mission. The TSP team is the primary ITS liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts and supports customers with their information technology needs and resolving issues.
The Technology Solutions Partner (TSP) Manager is responsible for developing, implementing and cultivating statewide enterprise support solutions for University faculty, staff and students. The TSP manager will manage, coach and motivate a team of TSP's, perform process engineering and communicating to a variety of audiences through numerous media channels. As part of the TSP leadership team, they will report to the Director of Technology Solution Partners.

Duties may include:

• Leading, managing and developing a team of TSP's
• Developing and maintaining standards
• Overseeing the delivery of solutions
• Monitoring the TSP's customer feedback, conducting surveys
• Developing partnerships within the U of I community
• Managing budgets
• Working with and being an active member of the division leadership team
• Performing daily TSP duties, taking on high-priority incidents or requests
• Other duties as assigned

Learn more about joining the Vandal family and OIT at www.uidaho.edu/oit/join.

Minimum Qualifications:

• High School Diploma or equivalent.

• 7 years in an information technology role, specifically providing direct customer technical support.
• Coaching others in providing customer service.
• Working in a team environment to accomplish shared goals.

Preferred Qualifications:

• Bachelors degree in an information technology field.
• Demonstrated experience with assignment coordination and staff management, service delivery processes, intra/inter-team communications, budgeting, and measures/metrics.
• Job appropriate, relevant certifications.
• MTA: Windows Operating System Fundamentals certification or equivalent.
• Microsoft 365 Certified: Modern Desktop Administrator Associate certification or equivalent
• Apple Certified Support Professional (ACSP) certification.
• Strong customer service orientation with the commitment and drive to provide 'first class customer service and support'.
• Excellent organization and attention to detail.
• Excellent verbal and written communications and the ability to communicate with a variety of audiences.
• Excellent critical thinking and problem-solving skills.
• Experience working within a complex network infrastructure and VoIP equipment, operation and application.
• Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf in a complex, large enterprise.
• Experience in Higher Education.

Physical Requirements & Working Conditions:

• Frequently lifts, carries or otherwise moves information technology equipment weighing up to 50 pounds indoors and outdoors.
• Ability to traverse between buildings, floors within buildings, climb ladders and crawl or maneuver in tight places.

Required Licensures, Certifications or other

• Must possess valid motor vehicle operators license and be able to meet policy requirements for driving University vehicles.
  
  

Posting Number: SP003732P

Posting Date: 01/05/2023

Closing Date:

Open Until Filled: Yes

Special Instructions:
Posting will remain open until a sufficient pool of candidates is identified. Applications received by January 19, 2023, will receive first consideration.

To be considered your Letter of Qualification must address each of the required qualifications. Additionally, please provide information in support of your experience regarding the preferred qualifications.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit: jobs.uidaho.edu

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.







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