The Admissions Interviewer at Boynton Health support provider staff with assessing appropriate service to meet the care needs of the patients in a mental health clinic. Assigned responsibilities are carried out in a manner respectful of the rights of patients, and conducive to the efficient, effective rendering of high quality ambulatory care.
Detailed Job Responsibilities:
Screen patients:
Collect patient data
Assure eligibility of the patient to receive care at Boynton Health
Interview to obtain history and reason for visit
Interpret collected data to identify patients’ appointment needs
Refer significant findings to the Triage Nurse or Urgent Counselor or the provider for assessment
Recognize and respond to emergencies and unplanned situations
Appointment scheduling and appointment arrivals:
Know MHC scheduling guidelines as developed by the provider staff and be able to explain them to patients if necessary
Adhere to and explain HIPAA policy and Acknowledgement of Notice of Privacy Practices form to patients.
Explain Patient Financial Responsibility Statement to patients.
Collect visit copays and inform the patients about their financial responsibilities for payment when receiving services in the Mental Health Clinic
Issue “Zoom” invites for patients who receive care via TeleHealth
Correct use of pronouns as indicated by the patient or staff
Schedule language or hearing translators, if needed
Obtain current insurance information and appropriate release forms
Verify all demographic information
Generate a mental health medical record through the electronic medical records system
Report and record patient information:
Answer a high volume of phone calls
Take phone messages from callers requesting to speak with a provider and forwarding that information electronically
Offer urgent services to students who call in and appear to be in distress
Complete paperwork and electronic messaging necessary to facilitate patient care
Handle all patient information by phone or in person within boundaries set by patients’ rights to confidentiality
Perform delegated tasks:
Process letters, forms and release of information requests in a timely manner
Fax documents as requested
Follow up on missing provider billing charges
Scan and file patient information into the electronic medical record
Other duties and tasks assigned
Continual improvement of systems and processes supporting patient access to service:
Attend and participate in weekly staff meetings, classes, workshops and in-services
Maintain compliance with applicable OSHA, HIPPA, MERTKA, and credit card/financial confidentiality policies. Adhere to University, Boynton Health and Mental Health Clinic policies and procedures.
Keep Team Leader informed of any problems with our systems or procedures.
Participate in ongoing review of policies, procedures and protocols
Participate in Quality Improvement projects
Work Environment:
Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.
Required Qualifications:
Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of related medical clerical / receptionist experience and education to total four years.
Experience in a related health clinic clerical position.
Experience with an electronic medical record system.
Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.
Preferred Qualifications:
Experience in a related mental health clinic clerical position.
Excellent customer service focus & skills.
Must have ability to use independent judgment to perform a wide variety of tasks in a professional manner.
Strong communication and interpersonal skills.
Ability to prioritize, problem solve and multitask and perform in high demanding environment.
Able to perform well under pressure and can handle multiple tasks at one time.
Excellent problem solving skills.
Previous experience with Point and Click or other EMR computer programs
Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.
