In order for your application to be considered, please attach a cover letter and resume to your employment application.

The Sol Price School of Public Policy at University of Southern California is seeking an experienced professional to assume the role of Student Services Advisor II. This position advises approximately 110-120 students in the Master of Public Administration and reports directly to the MPA program director. It will provide support to the Master of Public Administration (MPA) program, including coordinating outreach to stakeholders, administrative and organizational support for the MPA program and the Department of Public Policy and Management. The MPA program, of the nation’s oldest school, is a premier NASPAA-accredited program, ranked #3 in the nation for public affairs schools; The program is designed to prepare students to become collaborative leaders ready to manage complex organizations and service the public good, at home and abroad.   The program provides students with opportunities to work with Price school cutting edge research centers and to specialize in one of six areas, offering the chance to earn additional certificates.

This is a full-time, hybrid work arrangement position.

Job responsibilities include:

The Student Services Advisor II reports to the MPA Program Director of the responsible for:

• Work closely with the Director of the MPA degree to coordinate delivery of the program and services with appropriate university offices.

• Provide academic counseling for MPA students; advises on matters of curriculum, course and degree requirements, graduation counseling, and course clearances;

• Monitor and evaluate student progress – academic, administrative, and personal – and connects students to student services for additional counseling

• Assists in the facilitation of grade changes or disputes

• Maintain student records, coordinate registration activities, degree progress, enrollment and degree verification, and transcripts wit the USC Office of Academic Records and Registrar;

• Assists with petition applications. Maintain information in Student Information System and other university information systems

• Ensures a safe and compliant student advisement environment; Links up the program students with university resources for improved accessibility needs

• Evaluate student problems—academic, administrative, or personal—and refer student to appropriate student services for additional counseling. Work with other offices on behalf of students to facilitate problem resolution

• Plans and coordinates in consultation with the program director program information, orientation and course advisement sessions

• Plans and maintains the program teaching plan and course offerings, supports instructors with course assistants and/or teaching assistants

• Facilitate adjunct faculty processes.

• Assist with strategic development and implementation of program plans, and communication strategies

• Plan and coordinate student events.  

• Maintain alumni contact in collaboration with other university offices.

• Liaise with CMF Board on behalf of the MPA program and with outside professional groups when needed

• Assist in the planning and execution of recruitment strategies and programs. Recommend updates to website and social media

• Assist in the preparation of newsletters, handbooks, guides, fact sheets and brochures. May coordinate production of materials by outside vendors.

• Provide support for faculty committee and works on committee assigned projects.

• Gather financial data. Monitor expenses, authorizes expenditures, and processes reimbursements.

Preferred education: Master's degree or equivalence

Preferred experience: Four years of student advising experience or equivalence

REQUIRED DOCUMENTS: Cover letter and resume.

The hourly rate range for this position is $33.66 - $34.13. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

About the Sol Price School of Public Policy:

The mission of the Price School is to improve the quality of life for people and their communities, here and abroad. We achieve this mission through education and research that promote innovative solutions to the most critical issues facing society, with a particular focus on governance, urban development, and social policy, The Price School offers Ph.D. Programs in Public Policy and Management and Urban Planning; masters’ degrees in Public Administration, Public Policy, Urban Planning, health Administration, and Real Estate Development, executive masters’ degrees; and undergraduate degrees.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, protected veterans’ status, disability or any other characteristics protected by law or USC policy. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance.

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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