Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 22,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.
The Associate Director-Financial Aid Advising position manages the Financial Aid Office Advising Unit. This unit provides financial aid advising to students and parents, processes applications, and monitors and adjusts awards based on changes in eligibility. Under the general direction of the Director of Financial Aid, the Associate Director provides direction, planning, and coordination with other functions in the office. This includes financial aid advising, communication, staff supervision and training, and helping to coordinate procedures in a highly automated Financial Aid Office. This position also serves as one of our Financial Aid Advisors, leads aid presentations and helps represent the Department at meetings. It also assists with regulatory interpretation and plays a key role in decision-making and policy and procedure development.
Responsibilities and Duties
Manages all advising tasks including but not limited to: reads, interprets, and applies aid regulations and university policies and disseminate regulatory and policy guidance to Advising Staff and other relevant TU Departments. Manages all advising verification tasks including identify and resolve issues, and manages advisor workload and processing time. Coordinates PLUS Loan processing; coordinates Alternative Loan processing including preparation of batch files, reviewing error reports, reconciliation, and serves as back-up for loan processing. Evaluates over-award and census date issues and approves exceptions; coordinates minimum enrollment adjustments including running queries, supervising advisors, coordinating processes and timelines with other staff and Student & University Billing Office; coordinates timing of aid adjustments revised bills, rebate checks, and withdrawals with Student & University Billing Office; supervises the coordination of the Federal Work-Study program and aid processing for our Freshman Transition Program, Associate to bachelor’s Nursing program, and Physician’s Assistant Programs; and determines homelessness status. Helps update our aid forms and communication and lead our FAFSA filing campaign. Coordinates all presentations to students and parents including developing presentations, assigning presenters, and participating in events. Writes and maintains Advising Unit policies and procedures.
Works closely with the Director and other Associate Directors to set goals, make decisions and establish procedures. Coordinates aid processes with Scholarship Unit especially over-awards, state aid, and withdrawals; supports Internal Control processes by managing Advisors’ completion of the reports, and helping to identify issues and develop procedures; assists Director with packaging strategies and provide feedback related to funding and budget issues; coordinate the review of packaging simulation data and help to identify issues; and advises Director of any issues and provides recommendations for solutions and resolution.
Collaborates processes and services with the Coordinator of the Processing Unit including: phone coverage; changes in procedures and processing times; reviewing, identifying, and resolving customer service issues; provides training and holds meetings to ensure accurate responses to student and parent questions; and provides training and helps manage the automated verification processes and PLUS Biographic/Demographic update processes completed by the assigned processor(s).
Supervises 6 advisors including hiring, training, timesheets, leave requests, performance evaluations, and resolution of any personnel issues; determines appropriate division of workload between Advising staff including Advising splits and program management; monitors workload and processing time to identify issues; and holds regular advising and training meetings to ensure quick and accurate communication of changes to regulations/policies and identify any current issues.
Completes or oversees Return to Title IV (R2T4) withdrawal calculations to ensure compliance with regulations; coordinates with Scholarship unit and Bursar's office regarding medical withdrawals; coordinates review of students who never began attendance in courses to reevaluate aid eligibility; and coordinates review of repeated coursework.
Liaison for multiple offices on campus including but not limited to Student Conduct, Bursar, Athletics, Office of New Student Programs, and Undergraduate Marketing; serves as point of contact for student/parent inquiries to the President's Office; participates in professional development activities such as webinars and conferences as budget allows; and when assigned, act as Director in his/her absence and assist Director with miscellaneous duties. Occasional evening and weekend hours required.
Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.
Qualifications and Skills
Four years of work experience
Comprehensive knowledge of federal and state financial aid regulations
Experience in managing complex projects as well as familiarity with maintaining complex technical rules in support of business processes
Skill in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures
Analytical and problem-solving skills
Ability to take required initiative to solve problems
Ability to collaborate with others, to supervise and train employees, including negotiating conflict
Excellent customer service skills as well as excellent communication skills for a diverse community
Experience with Oracle PeopleSoft Aid System
Salary and Benefits
Competitive salary and full University benefits that include 22 days of annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here. TU also offers a variety of great perks and discounts, which can be found here.
If you are motivated, innovative and team-oriented, we would love to hear from you. For consideration, please submit a cover letter and resume with your online application. This position will be open for a minimum of 14 days.
The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).