The Northeastern University College of Professional Studies invites applications from qualified individuals to provide graduate and/or undergraduate students a personalized academic and professional advising experience from the point of admission through graduation and beyond. Each advisor will partner with an assigned caseload of students to facilitate the development of academic and professional development planning that incorporates intentional career planning and exploration, experiential learning, and engagement with networks and communities through an appreciate advising model. While the Academic & Professional Advisor will have primary responsibilities on their assigned campus the incumbent will attend remote meetings and implement projects for specific position responsibilities and needs with Northeastern University, Boston.
45% Academic and Student Support
Actively manage a caseload of students from point of admission through program completion.
Monitor student progress through adherence to the established communication and contact plan
Connect with students using multiple modalities and in ways tailored to their preferences for communication
Engage in effective practices in academic and career advising.
Advocate for students while enforcing institutional policies and regulations
Work as a member of the academic advising office to support and provide coverage, as possible and appropriate, for the ongoing operations.
Communicate regularly with students through various mediums to provide guidance and support in areas related to academics, career, experiential education and through periods of academic difficulty
Respond to student inquiries from point of contact to resolution; follow up on referrals.
Process in a timely fashion official paperwork related to students' academic study including changes of major, transfer credit, petitions to amend degree requirements and petitions to graduate
Liaise between the student and the University community working collegially with other offices and departments to ensure student service functions are performed in an efficient and consistent manner
Make appropriate referrals to on campus and off campus services as appropriate to student needs
Track students who become academically inactive; reach out to these students to encourage resumption of studies and reinstatement.
25% Assessment and Data
Maintain up-to-date notes and record keeping of each student meeting including tracking of student academic progress and outcomes using appropriate University systems.
Assess, collect and report student data as they pertain to student persistence, retention and satisfaction
Participate in unit or College assessment efforts, including the development of benchmarks for progress
Maintain consistency and compliance within ADA, FERPA, SEVIS, and other state, federal, University and College of Professional Studies guidelines
15% Customized Professional and Career Development
As curriculum experts work with advisees to discern their professional development and career interests related to concentration choices and preliminary co-op and experiential planning.
Provide support with the development of career tools (ex. resume, cover letter and profile development) and when appropriate create opportunities to discuss interviewing techniques and networking opportunities.
Provide active referrals to Co-op and Employer Engagement and Career Design colleagues.
15% Program Development
Design and deliver programs to support the unique needs of advisees including workshops, webinars, etc. that enhance and add value to the student experience in areas related to student academic and professional success.
Participate in and contribute to the content and delivery of new student orientation.
Stay abreast of research and effective practices in academic and student affairs to propose ideas to better serve students
Participate as an active member of professional associations related to academic advising and career services.
Candidates should hold a master's degree (or equivalent work experience) and have a track record of strong academic and professional performance. Candidates must possess a minimum of 3 to 5 years professional experience, characterized by increasing levels of responsibility, preferably in an academic or student affairs/student services environment or in HR/ corporate recruiting/ or related area; Experience in a service or leadership role such as an academic advisor/counselor/ coach/ human resources/client or customer service professional or similar capacity preferred. The successful candidate will have a passion for educating and supporting students in a higher education environment, demonstrated sensitivity to the needs of students (particularly adult learners, international students, and online learners) and knowledge of professional development and career advising practices. Hold professional certifications in related fields will be considered a plus. Candidates will serve students studying in Boston, Charlotte, Seattle, Silicon Valley, London, Washington DC and online, and are sought in these locations and nationally.
The successful candidate will have/be:
Passion for educating and supporting students
Knowledge of professional development and career advising practices
Familiarity with corporate recruiting practices, hiring trends, and employment market channels
Demonstrated sensitivity to the needs and concerns of a diverse student population
Experience working with adult learners, international students, and online students
Student-centered and have a strong sense of responsibility for student success
Detail- oriented and organized
Strong prioritization, time management, and follow-through skills
Excellent interpersonal, writing and presentation skills
Comfortable using multiple mediums to communicate, esp. in the online environment
Current and stay abreast of research in the field of academic and student affairs
Able to work collaboratively and independently in a rapidly changing environment
Initiative to exercise sharp critical thinking skills and sound judgment to problem solve independently within organization guidelines and policies
Creative in coming up with ideas to improve service to students
The ability to discern appropriate level of communication with multiple audiences and maintain confidentiality around complex and sensitive issues to be in compliance with applicable ADA, FERPA, SEVIS, and other applicable state, federal, University, and College of Professional Studies guidelines
Comfortable operating in a fast-paced work environment, with demonstrated ability and comfort to efficaciously handle multiple tasks and projects
Proficient in the use Microsoft Office Suite tools products
Certification (or be willing to obtain such certification) in one or more areas directly related to the work of the position or one's professional field, such as MBTI, career certifications, PMI, APR, etc.
Flexible in work assignments and work hours to include some evenings and weekends.
Have industry experience related to one or more programs offered
Have experience in working with international students in an academic advising, academic support, and /or career development context
Have an interest in conducting research on effective practices in direct service to students
Have strong technological skills and experience using various software, programs, and tools
Have experience with Salesforce (Customer Relation Management system) and Banner mainframe database system.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.