StartZone Program Manager / Business Management Counselor
Location: Des Moines, Washington
Required Education: Bachelor’s
Salary: $64,044 - $81,075 Annually
Higher Education Institution
Internal Number: 202209, StartZone
Highline College Economic Development programs is intent on meeting the business and technical assistance needs of the underrepresented communities in our service area. StartZone and SBDC work collaboratively to deliver these services. As Program Manager and Business Management Counselor (*) for underrepresented communities and in collaboration with Center Director, this position has responsibility for program coordination of StartZone activities including; management and co-leadership of the day to day operations, represent the program to target communities and campus organizations, marketing or assisting with marketing to target groups, delivery of technical assistance to clients directly and through assisting Microenterprise Development Specialist / Outreach Specialist, program coordination and assist with management of grant proposals, budgets, funding and quarterly reporting to stakeholders. These responsibilities break down into 5 primary areas.
This is a full-time, exempt, grant funded position. Monthly salary dependent on experience. This position offers a hybrid work schedule, but is not available as a fully remote opportunity.
Please be advised beginning October 18, 2021 of the Washington State employees requirement to be fully vaccinated from COVID-19 as a condition of employment. Additional details located in the Supplemental Information section.
Reporting directly to the Center Director, this position will:
Business Management Counseling: (55%)
Provide technical assistance to clients for the formation, stabilization and expansion of small businesses; counsel clients on aspects of business development such as business plans, management, marketing plans, organizational structure, financial analysis and loan packaging;
Deliver practical tools, products and services to help participants, especially those from underrepresented communities, start small businesses and keep them growing, including workshops, practical worksheets, templates and other tools;
Advise and co-advise with staff to assist in delivering Technical Assistance to StartZone and SBDC clients;
Collaborate with community partners and College programs in identifying and conducting market-driven training, and assist in recruiting attendees for small business-related training programs;
Participate in the area’s economic development peer community through attendance at regional or local meetings, committees or similar events to highlight the program;
Develop, implement and maintain referral capability and positive working relationships with representatives from other businesses, agencies and organizations;
Track client progress in online contact management system (within 7 days of TA) and complete required reporting for internal and external stakeholders;
Assist with the develop of public relations materials documenting program successes.
Marketing and Community Engagement (20%)
Promote Highline College and StartZone/SBDC on campus, in local and regional communities, to reach StartZone target populations (under represented communities);
Specific focus to engage businesses of immigrant, minority communities and people of color;
Develop and sustain relationships with; community social and service agencies, banks, accountants, attorneys, referral sources from other businesses and potential program partnerships;
Engage and represent StartZone and SBDC to funders and partners, Chambers of Commerce, Economic Development Councils, service clubs and community organizations;
Participate and contribute to outreach, community relationships and program marketing efforts in collaboration with Outreach Specialists;
Develop and prepare public relations materials documenting program successes;
Develop and implement strategies to connect the StartZone/SBDC with potential clients.
Operations Administration and Reporting (10%)
Participate in weekly Highline Economic Development meetings and SBDC meetings;
Create, manage and submit reports for stakeholders and grantors;
In collaboration with Center Director, supervise daily operations of StartZone program and staff;
Ensure activities operate within Highline College and other funding agency guidelines;
Assist in grant proposals, budget management and funding.
In partnership with Center Director, monitor work of Micro Enterprise Development Specialist and Outreach Specialist to assure they are reaching targets and fulfilling the goals and objectives of StartZone;
Supervise and assist Micro Enterprise Development Specialist and Outreach Specialist in developing outreach and marketing plans for reaching target populations. Each Specialist has one or more target markets;
Assure consistency and targeted messaging and service to StartZone clients;
Participate in weekly Highline Economic Development meetings and SBDC meetings to facilitate and monitor progress of Micro Enterprise Development Specialist and Outreach Specialist and assure they are meeting individual and team goals;
Assist in coaching/training staff in the development of advising skills for servicing clients.
Professional Development (5%)
Participates in continuing education opportunities to enhance knowledge of business development and related fields;
Participates in conferences and continuing education opportunities to enhance leadership, management and organizational knowledge and skills.
Obtain (or possession of) Washington Small Business Development Center (WSBDC) Business Advisor certification*;
Communicate clearly (verbal and written);
Communicate complex business concepts and information in English;
Work in a multicultural environment;
Work a flexible schedule with hours to meet department and client needs.
Required Skills & Abilities
Demonstrated proficiency in financial analysis – especially as related to small businesses;
Demonstrated ability to work effectively with diverse populations, including multicultural experience and cross-cultural communication skills;
Proficient use of Microsoft Office Suite including Excel, Word, Outlook and PowerPoint;
Strong organizational and time-management skills.
Required Qualifications In order to be considered for this position candidates must meet all required qualifications:
Bachelor’s degree in business or related field and (4) years’ experience in business ownership, business management and/or program development;
A Masters degree in a related field may and (3) years’ experience in business ownership, business management and/or program development .
* Successful applicant must obtain certification from the Washington SBDC as a Certified Business Advisor within six months of start date and maintain certification thereafter. The SBDC for Southwest King County will facilitate this process with the successful candidate. No financial cost of the certification process is borne by the CBA.
Highline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students – a student population of over 70% students of color, representing 35 nations and more than 100 languages.