Under the guidance of the Patient Access Assistant Director, the Parnassus Emergency Department Patient Access Services Manager is responsible for managing the operational and technical functions of the admitting workers located at the Parnassus Emergency Department. The Emergency Department is a 24/7-operation area that is staffed by both Sr. Admitting and Principal Admitting Workers. This position shares the first-line responsibility for the 24/7 operation. Must frequently respond and manage unscheduled absences in a unit that requires that staffing seats are filled for all shifts.
All shifts day, evening, and graveyard have to be supported equally by one culture, one set of values, and more importantly one operating standard. Responsibilities include staff education and development, direct support of operations and procedures that ensure critical patient access, smooth patient flow, and timely financial clearance. Responsible for effective oversight of admitting and unit desk functions in support of efficient patient flow and securing appropriate financial information and transition to inpatient financial counselors.
Parnassus Emergency Department serves as a significant source of inpatient volume. Failure to properly perform registration and financial counseling roles and responsibilities creates significant financial risk for the medical center. In addition, key quality metrics are impacted by an accurate collection of specific values such as Admit Source. Manages staff working at a unit desk and is responsible for the execution of numerous coordination tasks across supporting both clinicians and clinical workflows.
The Parnassus/Mt Zion Patient Access Services Manager will be a key participant in performing a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project or may represent a standalone initiative or function within a workgroup or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external departmental expectations.
Major duties in the Patient Access Services Emergency department include registration for all patient visits, cash collections, and coverage of unit desk functions. The Parnassus/Mt Zion Patient Access Services Manager 1 will have a critical influence on patients' health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to ensure all patient needs are met and must demonstrate a willingness to learn new skills, and an ability to foster a harmonious work environment in which high-quality patient care and customer service are consistently provided. The Parnassus Emergency Department Patient Access Services Manager is responsible for promoting cooperative working relationships among staff, physicians, other disciplines and departments, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and professionally accepting feedback.
As a specialist in Admissions and Registration operations, the Parnassus Emergency Department Manager will function as an Apex power user able to utilize advanced features of the system to develop patient workflows and collaborate with various departments to resolve issues and ensure optimal patient flow.
Will represent the department as needed in cross-discipline Kaizen process improvement initiatives, attend ED leadership huddles, and meet regularly with ED Clinical management regarding workflow improvements.
In partnership with the Patient Access management colleagues, denials will review root cause analysis, and make recommendations for future avoidance of denied claims.
Working directly with Assistant Director, responsible for assessing, evaluating, and reviewing staffing assignments and overall coverage of duties. In tandem with forecasts, develops recommendations for enhancing, and optimizing. In addition, reviews and approves recommendations for admitting and registration procedures, processes, systems, and initiatives. Guides subordinates to achieve goals by established policies. Erroneous decisions or failure to adhere to objectives results in additional costs and serious delays in overall admissions processes and access.
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and high-quality patient care. It is the only UC campus in the 10-campus system dedicated exclusively to the health sciences.