Location: OaklandFull Time Job ID: 42079 Job Posting
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UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support.
The Insurance Benefits Analyst 2 works closely with their department to 1) fulfill divisional strategic objectives to move the organization forward; 2) meet and exceed performance standards; and 3) build a culture of high performance in delivering a positive service experience to internal and external clients at every touch point. Please note, two (2) Benefits Analyst 2 positions are available in the Insurance area.
The Insurance Benefits Analyst 2 is a highly motivated, detailed-oriented, problem solving, results-driven individual who is experienced in delivering exemplary customer service in a fast-paced work environment.
The InsuranceBenefits Analyst 2 is an individual contributor who supports their supervisor and manager in ensuring the efficient use of resources, the accurate reporting of data and the timely delivery of benefit services to all internal and external members, customers and key stakeholders. The Benefits Analyst 2 also supports the compilation of weekly, monthly or quarterly reports, scorecards and/or dashboards.
The Insurance Benefits Analyst 2 also supports leadership in ensuring that staff comply with federal and state guidelines and policies set forth by the University of California.
Effectively handles the administration and communication of retirement pension benefits programs to retirees, survivors, beneficiaries and contingent annuitants.
Coordinates daily benefits processing which may include retiree health and welfare enrollments, health and welfare changes, open enrollment changes, payroll adjustments, , benefit terminations, survivor benefit enrollments or terminations, disability death claims, etc.
May work closely with outside or internal legal advisors to ensure compliance and mitigate risks.
Counsels employees on benefits-related issues and handles complex escalations/concerns/inquiries from retirees and survivors.
Ensures that month or year-end calculations are accurately processed.
Supports leadership in building a culture of delivering exemplary service to all customers while focusing on operational excellence and process or workflow improvements.
Works closely with leadership to ensure that department goals and performance targets are met.
Always considers the customer's point-of-view and anticipates customers' needs when dealing with complex written and verbal inquiries from both internal and external clients.
Stays current on industry trends, departmental policies and procedures and applies accordingly.
Training and Development
Confers with supervisor and manager to identify, recommend and provide appropriate training to further staff development and on-the-job performance.
Supports supervisor and manager in facilitating staff cross-learning across lines of business (i.e., member services, retirement, health and welfare and benefits administration units.)
Supports supervisor and manager in facilitating team development functions such as onboarding and mentoring new staff.
Participates in industry groups, network with peers, and attend trade shows and conferences to gain insights into competitors' benefits packages.
Customer Service Excellence
Serves as a 'change agent' who embraces organizational change and encourages colleagues to support pending or newly-implemented change initiatives.
Takes ownership and is accountable for the member experience, follows through with direct member communication.
May support supervisor and manager in developing back-up plans to ensure adequate staff coverage during peak periods, such as holidays.
Establishes and builds rapport/relationships with members and colleagues within and outside of RASC.
Location stakeholders and partners
University of California faculty and staff, retirees and survivors
Qualifications / Technical Experience
Must have at least 1-2 years of experience in pension administration or benefits processing.
Knowledge of Medicare / CMS rules, regulations, and how it relates to University retiree coverage and policies.
Working knowledge of University Group Insurance Regulations.
Proficient in calculating benefits adjustments, setting up benefit recoveries, and communicating rates and adjustments to members.
Proficient in Microsoft Office Suite; able to quickly learn new software.
Working knowledge of federal and state regulations and filing and compliance requirements along with retirement, health and welfare, benefits administration.
Able to prioritize multiple tasks and deliver reports, projects and results within tight timelines and fast turnarounds; able to proof and audit for accuracy.
Must have an innovative and positive self-directed attitude.
Willingness to take initiative and work independently with minimal supervision.
Exemplary verbal, written, change communication and presentation skills; able to work in a highly collaborative manner and formulate a clear point of view.
Able to work with strong personalities and different work styles while remaining calm, tactful, courteous and respectful under pressure.
Must possess a Bachelor's in Business Administration, Human Resources, Operations Management, Marketing, Public Health or equivalent work experience.
SALARY AND BENEFITS
Salary: The recommended hiring range is: $72,000.00 to $83,000.00. Commensurate with experience.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job isBackground check process at UCOP
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
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About University of California Office of the President
The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.