This position will be based on our campus in Cambridge, MA.
Alumni Affairs and Development (AA&D) comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.
AA&D Resources AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services, Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.
The AAD Next Generation CRM Program is a multi-year initiative to re-invent a technology ecosystem used by ~1,100 Alumni Affairs & Development (AAD) staff to raise more than $1B annually by engaging a global constituency. Our vision includes an enhanced Constituent Relationship Management (CRM) platform, streamlined business processes, and integrated data from several enterprise systems. The program will execute on discovery, planning and implementation at a multi-year program level and a tactical project phase level.
The Program Director is responsible for leading the multi-year initiative to implement a modern CRM platform, enhance business process across the business lifecycle, and create a robust integrated data fabric supporting the business intelligence needs of a university community. The role requires critical thinking and solution-oriented approaches. The Program Director will use a trusted-advisor approach to build strong relationships at all levels of the University and align diverse groups to collaborate. AAD values a strong focus on positive employee experience through effective change management.
Strategy & Leadership
Collaborate with an Executive Committee and university partners to define the program business case, resource, and budget plans to guide the program
Prepare materials and reports to facilitate collaborative decision-making
Collaborate with stakeholders to define project methodologies, deliverables, operating cadence over the course of a multi-year program period
Collaborate with a steering committee to recommend policy, business process, and software requirements
Program & Project Management
Manage an enterprise level program with parallel phases requiring complex cross-functional collaboration and management
Create and manage both program and project level plans; monitor and report on progress, resources, and budget; recommend adjustments as needed
Drive alignment, accountability, and collaboration to ensure delivery of commitments
Unblock issues by clearly articulating understanding of the problem, ensuring the right stakeholders are involved, and developing approach with the team
Establish and measure effectiveness using KPIs
Maintain documentation including risk registers, assumptions, and decision logs
Supervise and mentor a project coordinator who will support the administrative activities of the program
Communication & Change Management
Coordinate with stakeholders to align on project activities
Facilitate the creation, storage, and sharing of documents using approved collaboration tools
Manage and communicate with remote team members, vendors, consultants, etc. during both traditional and non-traditional business hours
Participate in identifying and executing initiatives to enhance and expand our team's knowledge
Participate in the development of communication and change management plans
This position requires a 6 month orientation and review period. Please include a cover letter with your application.
About Harvard University Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.
Why AA&D? We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard's advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.
Harvard's Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.
To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.
Discover AA&D and Harvard University Benefits
Opportunities for internal advancement
A creative, high- energy, collaborative environment
Generous Vacation, Sick, Personal, and Holiday pay
Medical, Dental and Vision benefits starting on your first day
University-funded retirement plans
Tuition Assistance Program
Transportation benefits to help with your daily commute
Health and wellness discounts, memberships and programs
Additional benefits can be found at https://hr.harvard.edu/totalrewards.
Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.
Vaccine Requirements:The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard's Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's
Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
5 or more years' experience in program or project management role leading enterprise-scale projects
Experience implementing CRM to facilitate the work of development operations and alumni engagement or equivalent business functions in other industries
Demonstrated project leadership skills with direct responsibility for managing project teams, budget, and schedule
Demonstrated ability to manage Director+ level internal and external partners including negotiation, conflict management, critical issues, executive communication, and leadership
Exhibits sound business judgment and a proven ability to influence others
Self-starter with the ability to manage multiple projects
Agile, Scrum, or Project Management Professional (PMP) certification desired
Lean, Six-Sigma or other continuous improvement training
Experience and knowledge of Data & Analytics, Master Data Management, & CRM Implementation tools/platforms
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Harvard University Alumni Affairs and Development
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.