Student Services Pro 3 - Graduate Program Coordinator
University of Minnesota, Twin Cities
Location: Minneapolis, Minnesota
Salary: 46589.74 - 76873.08
Internal Number: 350900
This position is located in the Institute of Child Development (ICD) in the College of Education and Human Development (CEHD). The Graduate Program Coordinator (GPC) oversees advising, academic operations, and student services for the MA, MEd, and certificate programs within the department. The Master Programs include: online MA in Applied Child and Adolescent Development and the MEd in Early Childhood Education. The Certification Programs include: Infant and Early Childhood Mental Health. This includes developing and directing admissions, recruiting, advising, program operations, scholarship review and awarding, degree clearance, and graduate program functions.
This is a 12-month, annually renewable P&A position and reports to ICD’s Associate Director of Curriculum and Student Services. All staff in ICD play a role in advancing the University’s commitment to equity, diversity, and inclusion. Specifically, in fulfilling the Institute of Child Development’s commitment to anti-racism.
This position is based on campus. Per UMN policy, work may be done remotely when appropriate and approved by your manager. All UMN employees are expected to follow applicable public health and safety procedures. The target salary range for this position is $55,000 -$60,000, commensurate with education, experience, and skill. This position requires occasional evening (3-6 times per year) and weekends (1-2 times per year).
Academic Advising and Student Services (40%)
Lead the masters-level academic advising activities in the department by determining masters advising policies and procedures, as well as mentoring and training new GPC’s within CEHD as needed.
Utilize a holistic advising model and serve as academic advisor for MA, MEd, and graduate certificate students including counseling students, tracking degree progress, advising on graduate student policies, recommending course selection, preparing academic plans, approving exceptions, managing registration, and leading orientations.
Act as primary program liaison to Graduate Student Services and Progress and Office of the Registrar, including assigning and updating faculty advisors, assigning master plan types, updating faculty role database, adviser/advisee appointments, and degree clearance.
Counsels and provides referrals to students on social, emotional, financial, personal, educational, and vocational issues.
Place or remove holds on student accounts and authorize registration, curricular, and some policy exceptions (e.g., extension of leave of absence).
Recommend financial support options to MA, MEd, and certificate students, including Graduate Assistant, scholarship and fellowship opportunities, and changes in their support packages.
Advise students with special circumstances and requests regarding academic, health accommodations or time limit extension and leaves of absence. Provide referrals to ISSS, Boynton Health, Disability Resource Center and other University services as necessary.
Investigate and respond to MA, MEd, and certificate student grievances, concerns and inquiries including mediating issues between faculty and students.
Adjudicate academic exception requests/petitions from ICD students regarding academic programs/policies
Develop and implement exit interview process to track post-graduation plans.
Utilize various systems (APLUS, GPAS, PeopleSoft) to complete advising responsibilities and create, design and maintain all graduate students’ records in these systems.
Guide prospective students, applicants, and admitted students through the admission process and coordinate instructors/faculty involved in final admission decisions and post-admission recruiting.
Recommend and implement program admissions and recruitment strategy, from prospective students through orientation.
Review all transfer course requests, work with masters advisors and Graduate Admission Office to process the approved transfer credits in various systems (GPAS, Perspective Content, etc.).
Lead the masters programs in developing professional development opportunities for students in academic programs.
Graduate Program Operations (30%)
In collaboration with department leadership, identify opportunities and strategize on solutions to improve student and program success and growth.
Coordinate programmatic and curriculum changes with departmental leadership and faculty, collaborate with curriculum council to update PCAS.
Consult with department leadership on course offerings, curriculum needs, course overlap and scheduling to ensure appropriate curriculum planning for each semester.
Initiate new course and program proposals, work with program faculty and curriculum council on all masters-level graduate-level course proposals and revisions using PCAS and ECAS.
Recommend to department leadership MEd and MA cohort sizes in order to create reasonable advising loads for each faculty advisor and to ensure student success.
Gather, analyze data, and create reports for the Graduate School, department, and CEHD related to graduate student profiles, time to degree, sources of support, job placement, etc.
Onboard and train new program instructors in graduate school and department policy and procedures.
Serve as project lead for University-wide online annual progress review system using WorkflowGen and coordinate annual progress reviews of department’s MA, MEd, and certificate students.
Lead, organize and coordinate program specific orientations and social events. Oversee the planning, preparation and wrap-up for all events.
Orient new faculty to masters programs linked to ICD.
Serve as the primary consultant to the Associate Director on a daily basis in organization and implementation of programs.
Serve as a liaison to CEHD and central University offices and represent the department on committees and working groups.
Communicate and disseminate to the Department information learned from central University committees such as RAC (Registrar’s Advisory Committee), Graduate Program Coordinator Network (GPCN) and GPAS meetings.
Alert department leadership when a program is not in compliance with College or University policies and provide information about consequences. Identify plan to resolve as needed.
Serve on departmental committees, including but not limited to Early Childhood Committee and the Curriculum Committee.
Stay abreast of policy changes from the University and Grad School, determine what impact changes may have on ICD students, communicate policy to departmental faculty, staff, students, and campus professionals and ensure implementation.
Evaluate student feedback data using GradSERU. Work closely with the Department to address issues, develop and implement program and policy updates, set priorities for changes to program or processes based on analysis.
Develop, review, maintain and improve program information, policy, procedures and systems, including MA, MEd, and Certificate Graduate Student Handbooks, etc. Clarify, update, and determine policies and procedures when needed.
Collaborate with other CEHD Graduate Program Coordinators and area support staff on academic University, college, and departmental processes.
Partner with Marketing and Communication Managers on information and opportunities shared with all graduate students, including but not limited to graduate milestone announcements, graduate seminars promotions, recruitment materials preparation, current graduate student resources website updates, school website design and updates related to the program programs, as well as social media updates.
Manage MA, MEd, and Certificate Program Recruitment and Admissions (25%)
Direct the program admissions and recruitment strategy, including determining recruiting gaps, researching innovative ways to recruit students of color, and developing timelines, deadlines, review, update and refine processes, and documentation in collaboration with department leadership.
Build program reputation and brand identity with prospective students, applicants, and admitted students. Establish, implement, assess and improve best practices in recruiting graduate students.
Meet, advise, and direct prospective students through admissions processes and decisions. Work closely with the Graduate School admissions office to determine international student degree equivalencies and application qualifications.
Develop, plan, and implement the MA, MEd, and certificate program recruitment events, including determining contents of the promotional materials, providing alumni stories for social media platforms, and presenting on program requirements, policies, and graduation readiness.
Create and implement graduate student applications in Slate, works with all prospective students on their application status, sends applicants into the review system for committee consideration, meets with program faculty to finalize admission decisions, moves prospects through to admission decisions and releases the decision to applicants, handles deferral requests as necessary.
Partner with the department leadership and make recommendations on student admission decisions. Correspond and track admitted students’ admission decisions.
Oversee and assess readmission requests, collaborate with program faculty and department leadership on readmission decisions, partner with Graduate Admission Office and process all readmission decisions in the system.
Attend CEHD Scheduler’s Meetings and serve as Department scheduler for all programs as needed.
Other duties as assigned (5%)
Please specify in your application materials how you meet the required and preferred qualifications.
Bachelor’s degree and 4 years experience, or master's degree and two years experience.
Evidence of effective communication (written and oral) and interpersonal skills
Demonstrated commitment to excellent student service.
Demonstrated previous project management and program planning experience.
Demonstrated ability to work flexibly, successfully and collaboratively within a changing environment.
Experience working on issues of equity, access, and student support related to markers of diversity including, but not limited to race, social class, gender, language, and sexuality.
Demonstrated ability to build relationships with and support peoples across all markers of diversity.
Masters; Higher Education, Counseling, or related field.
At least 2 years experience working with, as well as supporting, professional and graduate students.
Working in a higher education setting in academic programs, student or a faculty support role.
Experience in advising adult learners and students in online environments.
Knowledge of University of Minnesota and Graduate School policy and process and systems.
Ability to build effective relationships with people from a variety of identities and advocate for an inclusive environment.
Ability to work independently and make decisions that support the mission of the department.
Technological competence related to student support services.
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.