The Associate Director of Faculty and Staff Services acts as an organizational consultant and advisor to leadership and facilitates business improvement initiatives across the organization. Plans, develops, implements and administers HR programs, policies, and procedures for library employees while ensuring alignment to business strategy. The associate director manages the non-exempt, exempt and librarian recruitment process; participates in the planning and implementation of the library organizational development efforts; manages employee relations issues; serves as a liaison to the University’s Human Resources Department in matters related to recruitment, compensation, and retention and performance evaluation in a Union environment. This position is eligible for a hybrid remote work schedule.
Please note: The minimum starting salary for this role is $64,741.
Please include a cover letter for full consideration.
Budget & Financial:
Monitor department budgets.
Assessment and Metrics: Develop methods for personnel data file formatting, data analysis methodologies, and management reporting. Identify data collection tools, data sources, benchmarks, and performance targets. Reviews appropriate data and makes recommendations in alignment with NU and Library strategic plans and goals.
Communications & Outreach:
Ensures that HR policies and procedures, development and training initiatives, and more, are properly communicated to staff and management in a variety of formats, including web applications.
Maintains strong working relationships with NUHR counterparts and NUL Supervisors
Manages implementation of human resource programs, policies, procedures & talent management lifecycle & related mentoring & training.
Posts positions to eRecruit, leads the recruitment & selection process for all non-exempt and exempt vacancies. Recommends and implements adjustments to recruitment process to ensure adherence to most effective procedure.
In conjunction with Library leadership and NUHR reviews, updates and creates job descriptions.
Works with Director of Library ODD to structure & prioritizes & distribute staff workload for department.
Oversees Performance Excellence process for library staff, including training and consultation.
Works closely with compensation to administer, position description and reclassification process
Manages performance problems, administers leaves, approves timesheets & oversees completion of annual staff Conflict of Interest survey.
Institutes departmental policy & implements school & NU policy.
Manages implementation of all compliance programs & ensures compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.
Develops innovative methods to assist faculty & staff with adherence to compliance programs.
Alongside the Director of Library ODD, reviews plans, meets with leadership & key faculty & staff, & recommends changes & improvements to administrative operations to better meet organizational needs & objectives.
Provides direction to or coordinate administrative effort of staff within or outside of immediate department or division.
Ensures development plans are tied to library and University strategic plans and utilizes best practices.
Trains staff and management on HR issues and staff performance process. Develops and maintains instructional programs.
Consults with management on performance, organizational and leadership matters, bringing key stakeholders together.
Mediates employee relation issues. Provides a broad range of consultative services to all levels of employees regarding policies and procedures. Resolves conflict within groups.
Participates in various university wide Human Resources committees related to recruitment processes, staffing issues, and HRIS deployment processes. Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's degree in a major such as human resources management, organizational development, applied behavioral sciences, business administration or related field.
Experience with recruitment and onboarding, leading and designing training sessions, principles of customer service, advanced consulting methods, leadership coaching, conflict resolution, group process facilitation, organization communications processes, presentation skills and project management.
Excellent computer skills, especially in MS Office, experiences with databases; experience with HR software applications.
Minimum Competencies: (Skills, knowledge, and abilities.)
Excellent written and verbal communication skills.
Ability to prioritize, plan, organize, and schedule in an efficient and productive manner; attention to detail.
Flexibility and ability to manage multiple, concurrent tasks and to meet deadlines.
Adaptability; able to adjust to changing circumstances and situations.
Excellent critical thinking and problem-solving skills.
Some supervisory experience.
Customer oriented; actively focuses on anticipating, and meeting customer expectations and needs.
Manages conflict effectively.
Fosters and supports a collaborative, respectful environment; excellent team player.
Providing feedback and guidance to workgroup leaders and management team
3 or more years of experience with recruitment and onboarding, leading and designing training sessions, principles of customer service, advanced consulting methods, leadership coaching, conflict resolution, group process facilitation, organization communications processes, presentation skills and project management.
Experience working in a higher education library setting
Experience with Northwestern software: myHR, Kronos
Master’s degree in human resources management, organizational development, applied behavioral sciences, business administration or related field
Mediation certification, and/or SHRM SCP or CP certification
Preferred Competencies: (Skills, knowledge, and abilities)
Ability to use project management and presentation software.
Familiarity with learning organization concepts and practices.
Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.
Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.