Enrollment Services/Admissions Advisor - Lake Campus, Celina, OH
Wright State University
Location: Dayton, Ohio
Internal Number: 17337
Affirmative Action No.:: 22P322
Department:: Lake Campus Student Services
Minimum Annual or Hourly Rate: $35,568
The Enrollment Services/Admissions Advisor will provide high quality, efficient, and integrated services and outreach efforts throughout the entirety of the student lifecycle. The Advisor will explain, deliver, and enforce a wide array of enrollment policies and related services in a manner characterized by strong customer service and a student centric approach. Additionally, the Advisor will engage in the recruitment and admissions advising of prospective students to Wright State University, and assist with marketing efforts
Bachelor's degree completed by start date with minimum of 2 years of experience providing direct service to students in an enrollment services area or related field.
Demonstrated success participating as a member of an interdependent work team. Demonstrated success communicating with students and others about enrollment services or related policies and procedures.
1-3 years of work experience in Marketing/Sales/Admissions, one of those years working with college or high school students and can include pertinent experience earned prior to degree completion
Experience working with diverse populations, strong interpersonal, public speaking and organizational skills
Valid Driver's License
Experience with Salesforce, Slate, Marketing Cloud, Banner or similar complex CRM/ERPs.
Essential Functions and percent of time::
40% Student Enrollment Advising and Express Services: Uses accepted practices and exercises independent judgment to provide students and their families with guidance and express enrollment services in a manner characterized by strong customer service, a student-centric approach, and a thorough knowledge of related policy, best practices, and legislation. Delivered at the window, via phone, face-to-face, e-mail, and other modes of communication. 1. Perform high quality intake assessment of student needs. 2. Accurately refer student to other staff member and/or service modes as applicable for the student needs. 3. Reduce referrals beyond the Lake Campus as applicable, by making inquiries to other campus resources on the student's behalf. 4. Answer frequently asked questions efficiently and accurately. 5. Provide efficient and knowledgeable express services to students, including accurate processing as applicable. 6. Help students understand their available options and potential outcomes. Advise students as applicable. 7. Explain policies and procedures, and their rationale. 8. Enforce policies and procedures, and exercise judgment to recognize and refer to supervisor as applicable. 9. Help students understand and accept responsibility for the consequences of their prior choices. 10. Explain and demonstrate ownership of enrollment policies or related administrative decisions or interpretations made by this or other departments or entities. 11. Read notes reflecting advising and service activities. 12. Write notes reflecting advising and service activities according to department expectations. Examples of enrollment advising and services may include but are not limited to: 1. Registration activity for classes, and related functions. 2. Records release requests. 3. Processing administrative drops and notifying students of schedule modifications. 4. Seeking, obtaining, accepting, receiving, maintaining eligibility for, and returning loans, scholarships, and grants. 5. Meeting financial obligations to the University via available payment methods and strategies. 6. Providing Wright One card assistance, including card deposits, balance information, and utilizing the tools for creation of new and replacement cards. 7. Performs cashiering duties and balances cash drawer, processing payments both in person and via mail. 8. Learning to use and increasingly using self-service resources (such as WINGS Express, Schedule Planner, WINGS, WINGS Resource Center) and electronic forms, scanning to submit paper forms, and performing other self-service functions that reduce phone calls and foot traffic. 9. Requesting special review through appeals, petitions, escalations, or other processes. 10. Other services to be determined.
Climate controlled office environment with high volume of customer service traffic. Requires some evening and occasional weekend hours.
Reliable transportation is required due travel. Driver's License required. Must meet University requirements to drive a university vehicle.
Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.
Wright State University serves nearly 18,000 students and offers more than 230 undergraduate, graduate, doctoral, and professional degree programs through eight colleges and three schools. Located in the city of Fairborn in Greene County, Ohio, Wright State is conveniently situated adjacent to Wright-Patterson Air Force Base and is less than 10 miles from downtown Dayton. One of our eight colleges, Wright State University–Lake Campus, is a university-operated regional campus on the shores of Grand Lake St. Marys in Celina, Ohio. The Wright State alumni community is more than 109,000 strong. For more information please visit www.wright.edu.