As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. 

The College of Education offers a number of undergraduate and graduate programs, including three undergraduate majors, an undergraduate minor, and numerous Master of Education, Master in Teaching, Educational Specialist, and Doctoral programs for which the Office of Student Services provides support. Our Office strives to be a leader in advocating with and for students as they achieve their educational goals. Our graduates will create and promote justice and equity in communities and educational systems.

We have an outstanding opportunity for a Program Coordinator. Reporting to the Student Services Manager, this position will provide administrative and programmatic support to the Undergraduate and Graduate programs and the Office of Student Services. This position fulfills responsibilities related to front reception services with a focus of providing support to prospective and current students.  In addition, this position supports the functions of the Office of Student Services pertaining to admissions, student support, curriculum, and events.  The position works closely with program leadership and advisers to collaborate successfully with office support.

The UW and the College of Education promote diversity and inclusivity among our staff, faculty, and students; we seek applicants for this position who are committed to these principles and whose experiences have prepared them to fulfill our commitment to inclusion and have given them the confidence to fully engage with audiences from a wide spectrum of backgrounds.

RESPONSIBILITIES:

Front Office Reception

•Provide full-time front¬ desk reception support as the first point of contact for the Office of Student Services.
•Greet and direct incoming visitors.
•Respond to inquiries by phone, email, and in person.
•Manage a digital inbox in our CRM, Slate. Respond to and direct messages. 
•Assist advisors in the provision of information to prospective and current students, triaging as appropriate.
•Make referrals as needed to appropriate resources on campus.
•Monitor drop-in appointments using systems to create efficiency.  Facilitate scheduled appointments with advisors coordinating process and communication.
•Receive incoming student documents, provide information on next steps and routing to appropriate staff as appropriate.
•Coordinate and lead Work Study student scheduling and tasks.
•Create systems for pick up boxes, work study requests, and other front office functions.
•Maintain daily calendar of advising staff, updating in and out board.  Direct appointments accordingly based on adviser availability.
•Receive, sort, distribute mail.

Admissions/Student Support

•Monitor admission-related email accounts, responding to inquiries and triaging as needed.
•Answer and triage registration requests to undergraduate advisers.
•Research and respond to substantive inquiries (phone, email, in person) pertaining to student admissions, program related information and general troubleshooting.
•Provide information to current students, applicants, other campus departments, and the public regarding College of Education and program specific policies.
•Provide support with the admissions process; create review groups and assign reviewers.
•Support tracking of newly admitted students for new student orientations.
•Assist with undergraduate and graduate forms (organization, scanning, routing).
•Maintain filing system for new student forms.
•Review and maintain brochures/forms/bookmarks to ensure relevance and accuracy of information in coordination with advisers.
•Provide coursework information for prerequisite courses and non-degree enrollment.

Student Services/Administrative Support

•Work closely with program leadership,  assistant directors, and advisers to provide timely and pertinent information to prospective and current students ensuring adequate resources are available.
•Support Student Services functions: student orientations, capstones, graduation, and other public program events as needed.
•Participate in College of Education team meetings, and work with Office of Student Services and Office of Student Diversity and Inclusion staff to support activities and the broader support needs of students.
•Order office supplies using Eprocurement and College fiscal systems as needed.
•Coordinate College of Education graduation reception materials support.

Other duties as assigned

MINIMUM REQUIREMENTS:

High school graduation or equivalent AND two years of experience in a customer service-oriented position and  experience supporting undergraduate academic programs and/or students OR equivalent education/experience.

ADDITIONAL REQUIREMENTS:
•Demonstrated strong organization skills, ability to multi-task and prioritize, and attention to detail.
•Familiarity with standard computer software applications for word processing, spreadsheets, and database/web systems.
•Demonstrated positive customer service attitude with strong problem-solving skills.
•Strong written and oral communication skills.  Proven ability to create, edit and proofread documents and communications for both external and internal audiences using multiple source documents with high degree of accuracy.
•Self-starter with demonstrated initiative in anticipating and resolving complex problems.  Ability to learn quickly and to apply learnings from one situation to similar situations while also recognizing and responding to differences.
•High degree of proficiency in Microsoft Office suite – including Word, Excel, PowerPoint and Outlook – to perform tasks such as: incorporate edits to a document that have been provided by multiple individuals, integrate text with graphics and create and edit spreadsheets.
•Strong collaborative skills and demonstrated ability to work as part of a team.  Willingness to take on tasks as needed and to work in group settings to identify and implement workflow improvements.
•Demonstrated experience in handling the logistics of setting up meetings or other events, ensuring requirements are met and overseeing day-of-event activities.
•Proven ability to handle confidential information with a high degree of tact, judgment, discretion and diplomacy.
•An equivalent combination of education and experience may substitute for stated requirements.

DESIRED:

•Bachelor’s degree.
•Working knowledge of UW policies, procedures, and systems.
•Experience working with a UW undergraduate and/or graduate academic program.
• Ability to communicate effectively, verbally and in writing, with University faculty, students and staff.
•Demonstrated customer service and independent problem resolution skills.
• Demonstrated experience as an active and collaborative support team member.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.