Stanford's Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We are committed to advancing diversity, equity, and inclusion in service of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world. We invite you to be part of this mission.
The Stanford Graduate School of Business seeks a Senior Financial Aid Counselor. This role will report to the Director, Financial Aid. The Senior Counselor will work closely with the the Financial Aid team to administer fellowships and loans to graduate students, serve as a representative of the GSB Financial Aid Office and assist Stanford colleagues and the general public with inquiries related to financial aid programs and policies or for a specific program or area, and ensure compliance with federal, state and institutional regulations and policies for awarding aid.
In this role, you will have the opportunity to both develop and execute on strategy within a world class academic institution, ensuring students have the financial resources needed to attend and participate fully in our academic programs.
Your primary responsibilities include:
Review student eligibility for outside scholarship funds per University policy and donor guidelines; adjusts existing aid packages as appropriate.
Adjust student eligibility upon request for student loans based on eligibility guidelines.
Communicate complex financial information and application procedures to prospective students, current students, and their families in a clear, timely and professional manner.
Respond to a high volume of requests for information via email.
Serve as the main point of contact for walk-in and phone traffic to the Financial Aid Office.
Collaborate with university staff in other offices to resolve complex student issues. Answers inquiries by clarifying desired information; researching, locating and providing information.
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, escalating unresolved concerns.
Documents student interactions when appropriate.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
To be successful in this position, you will bring:
Bachelor's degree and three years relevant experience or a combination of education and experience.
Excellent communication skills, including the ability to exercise tact and discretion when dealing with students, families, and staff.
Expertise in counseling and working with students individually, ability to provide excellent customer service in difficult situations.
Demonstrated ability to set priorities, manage time and workflow and to manage multiple, concurrent high priority projects in a time-pressured environment.
Demonstrated understanding and ability to explain University policy to others, detailed knowledge of financial aid regulations.
Knowledge of multiple financial aid systems, document management systems, and window based environment and office applications.
In addition, preferred requirements include:
Functional experience in financial analysis, operations, program management, or customer service is desirable.
Experience in financial services, financial aid, or higher education is also desirable.
* The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Why Stanford is for You
Stanford's dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:
Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or leader discuss global issues.
A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.
A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.
Discovery and fun. Visit campus gardens, trails, and museums.
Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more!
We pride ourselves in being a culture that encourages and empowers you.
How to Apply
We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and resume along with your online application.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?
