Case Manager for Human Trafficking Survivors-(220000LX)
The University of Maryland Support, Advocacy, Freedom, and Empowerment (SAFE) Center for Human Trafficking Survivors is seeking a motivated, caring, team-oriented Case Manager to join our social services program. The Case Manager will provide trauma-informed clinical case management and crisis intervention services to domestic and foreign national victims of human trafficking, as well as assist with social services program development and outreach. Due to COVID-19 and social distancing, the majority of client services are being delivered remotely and through online platforms as we phase in a return to in-person services, consistent with public health guidelines. This is a full-time position located in College Park, Maryland, offering the flexibility of a hybrid work environment. Candidates will be required to complete a background check.
The SAFE Center is dedicated to providing direct services, research, and advocacy in the field of human trafficking. Through in-house service provision and collaboration with partners, the Center provides comprehensive social, legal, mental health, medical, and economic empowerment services to survivors of sex and labor trafficking of any age, nationality, or gender. The SAFE Center's mission is rooted in social justice and its active efforts to fight systemic racism as it recognizes this as one of the causes of human trafficking. More information is available on the SAFE Center's website at www.umdsafecenter.org.
The SAFE Center and the University of Maryland is committed to creating a work and educational environment that is rich in diversity, inclusive, and supportive of all students, faculty, and staff.
UMB offers a generous benefits package that includes 22 vacation days, 14 floating and holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
UMB requires all faculty, staff, and students to be vaccinated against COVID-19. Exemptions for medical or religious reasons will be processed through Human Resources.
Clinical Case Management:
Create individualized service plans that help survivors identify and reach their goals.
Promote clients' wellbeing and ability to reach their goals through assessment, advocacy, psychosocial education, rapport-building, connection to resources, accompaniment to appointments when necessary and appropriate, and evaluation.
Use motivational interviewing and a strengths-based approach to promote client self-assessment and self-advocacy.
Assist clients in accessing benefit programs for which they are eligible, housing, medical and dental care.
Conduct intake, assessments, and outcome evaluations as needed. Use the Adult Needs and Strengths Assessment- Human Trafficking (ANSA-HT) to track and evaluate client progress.
Supervise or lead client community-building activities and outings.
Manage case files and provide progress notes after each client interaction. Maintain written records of all needs, service plans, and goal achievements.
Immediate Crisis Intervention:
Rotate in an on-call schedule to respond to after-hours crisis calls involving trafficking victims/survivors.
Assist with all aspects of crisis intervention including providing for emergency needs like food and/or clothing, shelter placement, and safety planning; assessing for emergency medical, mental health, or substance abuse support and making required connections; assisting with transportation and interpretation needs; providing supportive counseling; and making a follow up or service transfer plan.
Communicate with appropriate SAFE Center staff and complete reporting for new intakes.
Follow all SAFE Center safety protocols and procedures.
Assist in development of crisis intervention protocols and resources.
Programs and Outreach:
Assist with outreach, training, and program development as needed. Assist with relevant grant writing and reporting.
Review and revise crisis intervention and case management protocols, polices, and procedures as needed.
Assist with data collection and analysis and grant reporting.
Other duties as assigned.
Education: Bachelor's degree in social work, psychology, counseling, public health, education, or another relevant human development field. Master's degree preferred.
Experience: Two (2) years of community program coordination, development, oversight, or administration. Demonstrated experience working with survivors of trafficking, sexual assault, domestic violence, or other crimes or trauma; or experience working on a crisis hotline or on overnight shifts as a rape crisis advocate, EMT, suicide prevention counselor, or other emergency/crisis response is preferred.
Other: Related experience may be substituted for education. Fluency in Spanish is strongly preferred.
Knowledge, Skills, and Abilities:
Ability to gather and assess information, weigh options, and exercise excellent independent judgment.
Excellent interpersonal skills, cultural humility, and a demonstrated ability to effectively interact with a diverse client population, including with individuals who have limited English proficiency.
Empathetic and skilled in active listening. Organized, flexible, and able to multi-task; embracing of change.
A positive, cooperative, affirming, and professional demeanor with clients, partner organizations, volunteers/interns, and team members.
Resilient and solution-focused; committed to creative problem solving.
Desire and ability to work together with professionals of other disciplines (law, economic empowerment, medical, etc.) as part of a multi-disciplinary team on behalf of clients.
Must have a current, valid drivers' license and be able to drive a car.
Hiring Range: Low to mid $50,000s, commensurate with education and experience.
UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at HRJobs@umaryland.edu.
If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.
The University of Maryland, Baltimore (UMB) is the State's public health, law and human services university devoted to excellence in professional and graduate education, research, patient care, and public service. As a diverse community of outstanding faculty, staff and students, and using state-of-the-art technological support, we educate leaders in health care delivery, biomedical science, global health, social work and the law. We emphasize interdisciplinary education and research in an atmosphere that explicitly values civility, diversity, collaboration, teamwork and accountability. By conducting internationally recognized research to cure disease and to improve the health, social functioning and just treatment of the people we serve, we foster economic development in the City, State, and nation. We are committed to ensuring that the knowledge we generate provides maximum benefit to society and directly enhances our various communities.