Position Title: Student Success Coaching Program Coordinator
Posting Number: P220244
Salary Range: $59,002 - $65,000
The Student Success Coaching Program Coordinator will be responsible for working across campus to coordinate the Student Success Coaching Program by providing overall strategic planning, leadership, development, and implementation of the program. The University at Buffalo Office of Student Success and Academic Support (SSAS) seeks to hire an innovative and highly professional Student Success Coaching Program Coordinator.In order to advance the university's ambitious vision for excellence in students' academic success and university retention, the Coordinator will be a member of the Student Success and Academic Support team, working with constituents across campus to provide support and outreach to our most at-risk students. This position will report directly to the Director of Student Success Planning within the Office of Student Success and Academic Support.
The Office of Student Success and Academic Support is committed to providing as diverse and inclusive environment as possible for staff, faculty and students. Therefore, we seek candidates who are committed to ensuring that services reflect, support and enhance diversity, equity and inclusion.
Key accountabilities and responsibilities:
Provide overall strategic planning, leadership, development, and implementation of the UB student success coaching program.
Provide training and ongoing professional development to student success coaches.
Develop an outreach plan to support students at key points throughout the first year, including but not limited to, transitioning to campus, registration time, and via progress reports as indicated by Navigate alerts.
Serve as a highly visible, accessible, and immediate source of support to student success coaches.
Maintain regular meetings with student success coaches and keep abreast of coaches' caseloads with attention to student progress and performance, problem areas and intervention activities.
Assess the student success-coaching program, focusing on retention.
Coach engagement and academic outcomes for both participant and non-participant populations.
Work with Coaches to foster strong relationships with students, serve as an initial and consistent point of contact, and provide excellent holistic customer service, responding empathetically and accurately to student inquiries.
Engage in proactive management of caseload, including consistent and direct contact with students, targeted outreach at key points in the first year, and monitor student progress and performance. Provide appropriate intervention and record applicable activities via the Navigate platform/university tools.
Maintain university-wide and college-specific knowledge of relevant policies, procedures, resources and services associated with student success, academic achievement and first-year student needs.
Work in partnership, contact, and ensure follow-up with campus units to help students navigate complex issues that may intersect with other offices, such as Admissions, Financial Aid, academic advisors, faculty, Student Accounts, and Campus Living.
Provide appropriate, accurate and timely referrals for students to campus and community resources, such as Counseling Services, Tutoring & Academic Support Services, Center for Excellence in Writing and Blue Table.
We invite individuals to apply whose perspectives and experiences will enrich and strengthen our organization. The Student Success and Academic Support department serves an increasingly diverse constituency of patrons, and our employees, services and policies strive to honor and reflect this diversity. We encourage candidates who thrive in a welcoming multicultural environment to apply.
The Office of Student Success and Academic Support supports the university mission of providing an inclusive environment and a transformative educational experience that promotes the academic and personal success and engagement of all undergraduate students. Working collaboratively with academic advisors, faculty, administrators, and support service providers, we aim to develop standardized best practices, deliver high quality programs, and provide the necessary resources to help our students persist and attain their undergraduate degree.
Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.
About The University at Buffalo The University at Buffalo (UB) #ubuffalo is one of America's leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Master's degree with a minimum of one (1) year professional experience working with students in a higher education setting, education setting, or high school pre-collegiate/college preparatory program is required for this position with demonstrated competencies in the following areas:
Exceptional skills in customer service and holistic student support.
Outstanding interpersonal communication skills (written, verbal and listening).
High-level of organizational skill, including the ability to prioritize and meet deadlines.
Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships.
Strong technological competence.
Ability to work both independently and in a team environment.
Master's degree preferably in higher education administration, student affairs administration, counseling, social work, education or related field.
At least three years of progressively responsible professional experience working closely with staff and undergraduate students in a university setting (e.g. academic coaching, tutoring, advising, teaching).
Demonstrated competencies in the following areas:
Knowledge of student transitional issues.
Understanding of student success coaching and its role in college student retention.
The University at Buffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowl¬edge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society.