SUMMARY OF THE POSITION: The mission of the financial aid office at Augsburg is to meet students and families where they are while providing them with the tools and skills necessary to pay for college. The Financial Aid Counselor will provide student-centered counseling and aid processing for a wide breadth of functions within the department.
Counsel on all aspects of financial aid; which includes in-person/virtual meetings, student service window, phone, and email conversations.
Obtain and evaluate confidential information from the student and family in order to advise on eligibility for aid, aid application process, and college financing options.
Provide accurate information regarding a wide range of topics relating to both student financial aid and student accounts.
Assist with the processing of federal, state and institutional funding which may include duties like student awarding, federal verification, student outreach, and etc.
Collaborate with admissions staff members to provide timely and accurate financial aid information to prospective students and families.
Present financial aid and financial literacy material to small and large groups; This may include orientations for new students, outreach events, financial literacy events, and etc.
Other duties as apparent or assigned by supervisor(s).
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Typical work environment is an office.
Regular computer use.
Sedentary work for long periods of time.
Long or irregular work hours during seasonal need.
Intense work environment including frequent interruptions, possibility of working with families and students in emotional situations.
Bachelor's degree required.
Two years related experience required; examples may include financial outreach and education, college access advocacy, higher education administration, education, counseling, banking or finance.
Demonstrate cultural competency and actively seek to grow in this area.
Strong communications skills, including ability to actively listen; professional written communication skills; public speaking skills.
Skilled at offering sound guidance to families/students in challenging situations. Able to explain and apply federal, state and institutional policies to a vast array of situations and processes.
Ability to solve complex problems involving student aid issues and processing anomalies.
Accountable for accuracy of work; demonstrates attention to detail and thoroughness.
Ability to take leadership roles on projects; demonstrates initiative, research solutions, adept problem solver.
Ability to work independently with little supervision.
Skilled at working with intergenerational colleagues and families.
Effective time management skills.
Ability to balance working within both the context of ambiguity and regulation.
Among the distinctive features of the university are its deep dedication to civic and community engagement, robust undergraduate research programs, and a strong belief in the integration of liberal arts and professional studies across all programs. The University's commitments to our urban context and the world beyond it are enhanced through the work of four signature centers: the Christensen Center for Vocation, the Center for Global Education and Experience, the Sabo Center for Democracy and Citizenship, and the Strommen Center for Meaningful Work.
As part of Augsburg University's commitment to intentional diversity, 50% of our current student body identifies as Black, Indigenous and persons of color. The emerging interdisciplinary Department of Critical Race and Ethnicity Studies builds on this foundation to further diversify our academic curriculum and co-curricular programs. We do this work out of historical and contemporary obligations rooted in our ethical and intellectual commitments to prepare our diverse student body for a cosmopolitan world.
Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class. Successful candidates will have demonstrated abilities working in an academic community committed to intentional diversity. Candidates are thus encouraged to highlight skills and experiences that demonstrate these competencies.
Applicants MUST submit the following documents:
Professional references will be requested at a later date.
Augsburg University has determined that a vaccination requirement is the best way to keep our community safe and prevent potential outbreaks as we return to more regular, in-person operations. Augsburg University is requiring all students, staff, seasonal staff, volunteer staff, and faculty (including adjuncts contracted), to complete their COVID-19 vaccination series unless the University approves a medical or religious exemption as required by applicable law. New employees must submit vaccination documentation or be approved for an exemption before beginning work.
Augsburg University offers more than 50 undergraduate majors and nine graduate degrees to more than 3,500 students of diverse backgrounds. The student-faculty ratio is 13:1 and is characterized by strong teaching in small classes.
The University's Mission
Augsburg University educates students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.
Located in the heart of the Twin Cities, Augsburg’s main campus surrounds Murphy Square, the oldest park in Minneapolis. The University of Minnesota West Bank campus and the University of Minnesota Fairview Medical Center are across the street from Augsburg, with the Mississippi River and the Seven Corners theatre district just a few blocks away.
The 23-acre campus consists of a mix of historic and newer buildings that reflect the contemporary needs of the academic pr...ograms. Augsburg’s newest signature academic building, the Hagfors Center for Science, Business, and Religion, opened for classes January 8, 2018. In addition to its Minneapolis campus, Augsburg has a location in Rochester, Minnesota, and maintains international sites and staff in Mexico, Nicaragua, and Namibia.