Assistant Director of Financial Aid, Communications, and Financial Literacy
University Support Services
Location: Great River, New York
Higher Education Institution
The Assistant Director of Financial Aid, Communications and Financial Literacy assists in the administration of approximately $490 million in federal and University funds in a highly automated Financial Aid (FA) Office. The Financial Aid Office is a fast paced, fluid environment that is subject to change often due to regulatory guidance from various sources. The Assistant Director is responsible for leadership in the systems area of Financial Aid Communications, Financial Literacy, Canadian Financial Aid processing and counseling.
The Assistant Director of Financial Aid is responsible for both functional and technical support of the Financial Aid Office and acts as a member of the office management team in setting office policy, developing strategic plans, creating, and maintaining comprehensive policy and procedures, planning, and coordinating the FA operational timeline. The Assistant Director is responsible for providing leadership for financial aid electronic and web communication strategies and as well as managing the institutional loan program. The Assistant Director oversees internal and external communication systems, mechanisms, and literature used to inform students and families about financial aid policies and procedures, in addition to the required federal disclosures and is also responsible for continuous development of our financial literacy programs. The Assistant Director is responsible for direct supervision of Canadian federal/provincial aid processing and the Canadian FA team as well as supervision of another staff member responsible for Financial Aid communications.
Creative thinking, self-motivation, accuracy, organization, and attention to detail are all critical in this position along with the ability to work under pressure and challenge the status quo. The Assistant Director manage heavy workload with multiple priorities and projects with frequent interruptions and changes with effectively providing excellent customer service. The Assistant Director reports to the Director of Financial Aid and is a leader in providing effective student service and communications, operational efficiencies and overall compliance with federal regulations and institutional policies.
Oversight of creating, maintaining, and revising of student financial aid departmental communications across all platforms (email, intranet, public website, social media, presentations, etc.)
Oversight of Canadian Aid programs processing and eligibility, supervision, training, and evaluation of Canadian FA Counselors
Oversight of Institutional Loan programs
Develop regular report metrics and analytics for Institutional loan program to establish facts, draw valid conclusions, and act accordingly to the information
Collaborate with other stakeholders to assure efficiencies and best practices
Manage office operations and supervise administrative staff in a forthright but sensitive manner
Research and test new modalities and tools to effectively deliver important financial aid and financial literacy information to student population
Maintain biannual Financial Aid departmental timeline
Manage / update and distribute all Financial Aid Communication Plan timeline emails to selected student populations
Develop, maintain, and analyze complex business processes for risk and inefficiency and develop automated or web-based solutions
Solve complex problems and develop innovative approaches to the management of medical student financial aid
Lead administrator for Financial Aid portal. Process all updates prior to new aid year and as required
Liaison between Financial Aid and Communications Department / IT to ensure all financial aid information on SGU public website is current and accurate
SGU Financial Aid Facebook page Administrator
Facilitate staff training webinars
Strong working knowledge of Federal and Canadian Loan repayment options and strategies
Coordinate biannual Admissions / Financial Aid collaborative meeting
Coordinate all logistical aspects of student loan repayment and exit webinars provided by third-party sources as required
Create and oversee implementation of all Financial Aid presentations
Develop and present Financial Literacy Course Units during various points in curriculum
Coordinate all in-person student appointment events (Administer electronic appointment management system, send outreach to students, coordinate logistics of event setup, planning, etc.) “Owner” of Financial Aid Shared Calendar
Provide updates at management staff meetings
Manage file systems and lead for scanning implementation
Work collaboratively with colleagues in developing and maintaining Policy and Procedural Manuals
Assist Associate Director with management of federal loan program
Create/Update term course listing spreadsheet with 60% and 67% dates
Provide backup to Financial Aid Counselors in their absence
Work collaboratively with other university departments and divisions
Assist Director as needed
Other duties and special projects as assigned
Essential Knowledge, Skills & Abilities
Excellent organizational, interpersonal, counseling, and written/verbal communication skills. Committed to a high level of quality customer service.
Manage large volume of materials efficiently and apply complex guidelines accurately.
Demonstrated quantitative skills.
Ability to multi-task and work cooperatively with others. Ability to be flexible, adaptive, and agile.
High level of problem identification, problem solving and critical thinking skills.
Detail oriented and demonstrated ability to manage multiple priorities.
High level of understanding of federal regulations and their application to all areas of eligibility, awarding and processing.
High level of understanding of various lender policies and their application to student eligibility and loan processing.
High level of understanding of Common Origination and Disbursement (COD) processes and database.
Maintain an ongoing understanding of the Banner forms and their application to all areas of processing and awarding financial aid.
Knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid.
Knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA).
Able to lead compliance efforts involving federal, state, and institutional financial aid.
Minimum of three years of progressive experience in Financial Aid
Knowledge of Banner preferred
Advanced Microsoft excel and PowerPoint skills required
Hours and Travel
A typical work week is Monday through Friday, 9am to 5pm
Flexible hours required to implement initiatives and execute deliverables, especially during peak periods
Flexibility and willingness to work evening hours and weekends in support of peak-time initiatives. Flexibility to work hours outside of normal business hours to accommodate students throughout various time zones.
This job may require occasional evening hours and weekend shifts.
About University Support Services: University Support Services LLC is a Delaware limited liability company located in New York providing services under contract to St. George’s University Limited, a Grenada corporation and the owner and operator of St. George’s University, which includes the St. George’s University School of Medicine and the St. George’s University School of Veterinary Medicine.
About St. George’s University: St. George’s University is a top center of international education, drawing students and faculty from 140 countries to the Caribbean island of Grenada, in the West Indies. With more than 17,000 graduates across the world, the University offers medical and veterinary medical degrees, as well as undergraduate and graduate degrees.