Slate CRM Administrator--Hybrid Position - Clark University
Location: Worcester, Massachusetts
Internal Number: 149939
Location: Worcester, MA Category: Staff and Administrators Posted On: Wed Jul 6 2022 Job Description:
Implement, maintain, and champion a student focused CRM using Slate by Technolutions. In partnership with peers in ITS and across the university, lead the technical and process integrations to ensure the CRM provides a comprehensive view of current students, enhances communication, and gathers information from students directly in conjunction with interactions across campus.
Serve as project manager and technical lead for implementation of Slate CRM. Work in cooperation with faculty and professional advisors, staff from the office of the Dean of the College, Student Affairs, Dean of Students, LEEP Student Success Network, Student Enrollment Management Group, and other campus partners to set goals and priorities, and design and implement a project plan.
Serve as the primary business liaison to the rest of ITS with regards to CRM implementation, maintenance, and development.
In partnership with the Manager of ETL Development and Systems Integration and others, manage the flow of data between the CRM and other systems including, but not limited to, Ellucian Banner, Symplicity Advocate and Accommodate, PowerFAIDS, and Canvas. Responsible for Slate system maintenance, query development, process automation, and the creation of workflows, rules, reports, and dashboards.
Maintain and administer security roles. Manage user account creation, maintenance, and security auditing.
Provide business process analysis, technical support, and problems solving to help campus partners update business processes to take advantage of the CRM. Oversee integration testing, coordinate end user testing, and create and maintain test plans.
Participate in defining, scoping, and building cross-departmental business processes and data flows to take advantage of CRM functionality.
Create and maintain documentation on processes, policies, application configurations.
Develop and facilitate Slate CRM training workshops and end-user documentation. Provide technical support to Slate CRM users.
Other duties as needed by the department and defined by the supervisor.
Technical and Analytical Skills
Strong technical and functional knowledge of Slate by Technolutions, including administration and configuration experience.
Working knowledge of data management concepts including relational databases, data security, data governance, and system maintenance.
Experience with Ellucian Banner and/or other student information systems preferred.
Basic SQL skills and experience with enterprise-level reporting and data visualization tools. Proven technical competency in Microsoft Office products.
A high degree of integrity relative to data security and confidentiality of information.
Project Management, Problem Solving, and Communications
A successful candidate for this role will have a demonstrated passion for problem solving; strong project management skills and the proven ability to build trust and work well with all levels of management and technical staff.
Able to plan all elements of implementation project, develop objectives and requirements, assign tasks to project members, manage the overall project, and negotiate needs and expectations of multiple stakeholders.
Demonstrated ability to prioritize, meet deadlines, and handle simultaneous requests.
Strong interpersonal and communication skills; sound judgement; the ability to communicate effectively with people at varying levels of computer/data fluency; and the ability to establish collaborative working relationships at all contact levels of the University.
Ability to work independently and as part of a team; ability to set priorities and work concurrently on multiple tasks and projects; ability to communicate progress/problems to appropriate personnel effectively.
Education and Experience
BS in information management, computer science or related discipline. A minimum of 3 years' experience in a position of comparable complexity and scope. Comparable success and work experience may be considered in lieu of degree requirement.
Experience in functional areas within higher education administration with technical capacity and understanding to facilitate communication and cooperation between functional and technical staff.
Ability to work nights and weekends on an as-needed basis is required.
Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.
Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.
Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.
Founded in 1887, Clark University is a liberal arts-based research university committed toscholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention, Change Our World,” which is the rallying cry that inspires our community every day. Located in Worcester, Massachusetts, Clark University educates its undergraduate and graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. The University’s engages students in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark University’s pioneering model of higher education, LEEP (Liberation Education and Effective Practice) compels undergraduate students to thrive in authentic world and workplace settings, and prepares them for lives and careers of consequence.