About Curry College:

Founded in 1879, Curry College is a private, four-year, liberal arts-based institution in Milton Massachusetts. In addition to the main campus classes for adult learners are also offered at our campus at Cordage Park in historic Plymouth. Curry College is accredited by the New England Commission of Higher Education (NECHE). Curry College offers 22 undergraduate majors, over 60 minors and concentrations, as well as five graduate programs.

The Curry College mission is to educate and graduate students prepared to engage in successful careers and active citizenship with a global perspective. We are an inclusive community of diverse learners and educators, committed to continuing our legacy of developing effective communicators with reflective and critical thinking skills. We mentor and empower our students, building meaningful relationships that inspire them to achieve their ambitions.

Curry College provides rigorous and relevant academic programs to undergraduate and graduate students, and our rich blend of liberal arts and career-directed programs is enhanced by practical field experiences and co-curricular activities. Learning at Curry extends beyond the classroom and is embedded in all that we do.

Diversity and a culture of equity and inclusion among students, faculty and staff are crucial to the mission statement of Curry College.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, sex identity or expression, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law, including Title IX.

Job Description:

Under the supervision of the Director of Financial Aid, the Financial Aid Operations Coordinator (FAOC)  performs and assists with a wide variety of department processes and financial aid programs, particularly, the  federal and private loan administration and processing functions. The FAOC will provide financial service, primarily about the Federal Direct Student or Parent Loans and Private Educational Loan Programs to students, families and colleagues.  Additionally, they will manage the Award letter process and manage the weekly and monthly edits processes to ensure accurate financial aid and loans are ready for payment to student accounts. This role will manage the outbound and marketing campaign to encourage continuing students to file the FAFSA and complete their aid application file. The FAOC will assist the team as needed in peak periods in providing excellent customer service in person, virtually, over the telephone or by email and fax. This is a general operations coordinator role with specific expert duties assigned in Federal student and parent loans and private loan programs.

The primary responsibilities for this role are: 

• Daily file management of the origination and disbursed federal loans and confirmation files ensuring MPNs and counseling requirements are fulfilled by borrowers;
• Contact with students/families for follow-up of needed electronic loan paperwork by e-mail, fax, telephone or in-person and similarly for private education loans;
• Daily printing and coordination for mailing of all currently enrolled and prospective student financial aid award letters;
• Coordination of daily, weekly, monthly or semesterly financial aid edit reports  to ensure financial aid is accurately reflected prior to crediting student accounts;
• Additionally, assists the team as needed in peak periods, providing superior customer service to all current and prospective students and families in responding to inquiries by telephone, virtually, email or in-person;

The incumbent must be a team-oriented person, having responsibility for working closely with the Customer Service and Aid Counseling staff in and supporting the mission and goals of the College and the directives of the Director.  The FAOC participates in a number of College events requiring a Financial Aid and/or Student Financial Services presence including but not limited to Accepted Students Days, Open Houses, Orientation and semester opening often requiring weekend and/or evening work hours.

Essential Functions:

1. Oversight of Electronic Federal Loan Records:

• Coordinates and performs the daily electronic file transfers for federal student and parent loan originations, completions of MPNs and Loan Counseling (entrance and/or exit) to and from the Dept. Of Education;
• Accesses federal site for follow-up of unmatched e-records;
• Manages Federal Loan change spreadsheet to ensure all changes submitted appropriately to the Dept. of Education.

2. Oversight of ELM (Private)  Loan Records:

• Coordinates and performs daily originations on the ELM site for processing of student and parent private loans;
• Accesses ELM site for follow-up of unmatched loan records.

3. Performs Loan Changes:

• Coordinates loan change spreadsheets for DL and private loans;
• Reconciles change sheets to ensure updates completed.

4. Oversight of Award Letter Process:

• Coordinates and performs the daily printing, distribution for review, error correction and mailing processes for all student populations;
• Coordinates all pieces of the Award Letter mailing to ensure the students receive their personalized materials.

5. Customer Service:

• Provides customer service through e-mail, fax, telephone, virtual  or in-person by answering loan process questions and guiding families through the loan application process and assisting families in completing the FAFSA and financial aid or loan related applications and paperwork;
• Assists with general SFS customer service support by telephone, email, virtually or in-person during peak periods as needed.

6. Oversight of Financial Aid Edits:

• Coordinates and performs the daily, weekly, monthly  semesterly edit roster distribution to counselors  for review and updates  to financial aid for all student populations;
• Ensures deadlines are met and resolution of any conflicting information is resolved.

7. Event Participation:

• Participate in College events that require representation from the Student Financial Services Office/Financial Aid Dept. including but not limited to: Accepted Students Days, Open Houses and semester opening days which includes nights/weekends;
• Answer questions and provide general support to families.

Additional Functions:

• Participate in any initiatives for the Office of Student Financial Services/Financial Aid office;
• Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy;
• Perform other duties as assigned by supervisor or his/her designee.

Requirements:

Minimum Qualifications:

• Associate's degree is required.
• Minimum of one (1) year in a progressively responsible role in student financial aid or other higher education department. Familiarity with financial aid language, aid software or other college department information systems.
• Resourceful and able to work both independently and must be team-oriented with good oral and written communications skills.
• Good planning/organization, time management skills, math/statistical and analytical and problem solving skills are needed.
• Experience managing competing tasks.
• Excellent interpersonal skills and customer service skills, specifically the ability to work with students and families.
• Excellent customer service philosophy and  must react to customers quickly, accurately and congenially.
• Intermediate proficiency with Microsoft Office Suite.
• Ability to work evenings and weekends.

Additional Information:

Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

At the College's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Employment in this position is contingent upon the successful completion of all required pre-employment background checks.

Inquiries about the application of Title IX can be directed to the College's Title IX Coordinator, Rachel King at Rachel.king@curry.edu, (617) 979-3516, or King Academic Administration Building, 55 Atherton St, or US Department of Education, Office of Civil Rights ("OCR") - Boston Office, 5 Post Office Square, 8th Floor, Boston, MA 02109-3921, (617) 289-0111.

Application Instructions:

Please apply online at https://www.curry.edu/about-us/community-resources/employment/job-opportunities for consideration. Interested applicants must submit the following:

• a cover letter;
• a resume; and;
• a list of three professional references, one of which must be a former or current supervisor, including complete contact information and professional titles.

Apply Online