Financial Aid Counselor provides knowledge of financial aid processes and counsels students and families regarding Federal, State & University financial aid information. Verifies accuracy of student aid records and processes reports to ensure timely payment of funds to maintain student retention.
The Financial Aid Counselor processes and reviews student aid reports; performs necessary adjustments to student aid packaging to align with both federal student aid guidelines and university policy; evaluates student aid appeals including, Satisfactory Academic Progress, special circumstance, and dependency overrides; adjusts student aid utilizing professional judgment adhering to university and federal guidelines; counsels students and their families regarding state, federal, university, and private funding options; prepares student aid account data utilizing data and systems to identify specific patterns to aid in the improvement of office process efficiency; provides information on federal, state, and private financial aid in a community setting to local high schools and relative community partners to increase student financial education and awareness; maintains relationships with the Office of Student Financial Assistance as well as other affiliated departments to facilitate student success.
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Bachelor's degree; one year of customer service related experience.
Position not eligible for H-1B sponsorship.
Consideration may be given to candidates who have one year of experience in higher education; experience in student financial aid or student accounts/billing in a higher education setting; knowledge of and experience with Miami University, including institutional and unit policies, procedures, and processes; demonstrated project management and public speaking skills; working knowledge of Gmail, Google documents, and student records software such as Ellucian Banner; excellent oral and written communication skills; ability to interact effectively with diverse backgrounds. Must have the ability to think critically and perform complex tasks.
Special Instructions to Applicants:
Submit a cover letter, resume, and a 1-page statement addressing past and/or potential contributions to advancing diversity, equity, and inclusion. Inquiries may be directed to Kelli Bray at firstname.lastname@example.org.
“Miami University, a student-centered public university founded in 1809, has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions. Faculty and staff are highly valued for their contributions toward the Miami experience. Employees enjoy a competitive benefits package and stable work environment as they work to support the university’s educational mission. Miami’s main campus is located in Oxford, Ohio, 35 miles northwest of Cincinnati, with regional campuses located in Hamilton and Middletown, Ohio, and a center in Luxembourg. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Take a Virtual Tour from our website.”