Position Description: Reporting to the Assistant Director of Counseling and Customer Service, the Counseling Supervisor is responsible for oversight of a counseling team and management of all aspects of processing and customer service delivery for the Counseling Unit. This includes direct supervision of five (5 or more) Financial Aid Officers (2s). Develop and maintain reports to manage financial aid files. Monitor completion of various processing edit reports and identify issues that require systematic changes. Create ad hoc reports as needed for effective management of the processing unit. Establish and monitor performance standards relating to the awarding process and managing loan programs. Monitor the awards and loan processing production and identify error rates and solutions. Assist with testing annual changes, auto-packaging and various other programs to support the awarding process. The supervisor is responsible for onboarding new counselors and maintaining training standards for the counseling unit staff as they pertain to all aspects of processing and customer service delivery and the utilization of Student Information System. Responsible for the analysis and processing of financial aid for an assigned caseload and oversight of all special programs assigned to each counselor, which requires specialized knowledge of each program. Provide feedback on policy development and recommend technical advancements to improve daily operations. Prioritize assignments and workload for the counseling team to ensure that processing and customer service targets are met. Run, analyze, and provide weekly and/or daily reports to all direct reports and/or all staff members. Provide weekly updates on processing, special programs, reports, and pertinent data and reports progress up to the management team. Position is eligible for a hybrid schedule and work from home opportunities as approved by the Division of Enrollment Management.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.