About Eastern Washington University: Eastern Washington University is a regional, comprehensive public university located in Cheney and Spokane, Washington, with programs offered throughout the state and online with an enrollment of over 12,000 students. Eastern is one of six state-funded four-year institutions of higher education in Washington reporting to its own Board of Trustees.
Easterns 300-acre main campus is located in Cheney, a community of 11,000 residents 16 miles southwest of the states second largest city, Spokane. Eastern also offers programs in downtown Spokane at the Brand new Catalyst building and on the Riverpoint Campus which is shared with Washington State University. Eastern also offers program throughout the state based on the needs of the community. Eastern offers an array of bachelors and masters degrees and one applied doctorate in physical therapy. EWU offers 135 fields of study, 9 masters degrees, 12 graduate certificates, 39 graduate programs, 1 educational specialist degree, and 1 applied doctorate to more than 10,000 enrolled students.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place-the knowledge that comes from the land.
Job Summary: The Program Leading to University Success (PLUS) is currently seeking skilled and team-oriented candidates for the following position: Retention Specialist
The Retention Specialist will oversee the implementation, coordination, and evaluation of PLUS programming (Tutoring, Study Groups, Supplemental Instruction, and/or Academic Coaching) in order to support students at Eastern Washington University on both the Cheney and Spokane campuses. The position will also be responsible for the hiring, supervision, training, and evaluation of student workers, including GSAs. The PLUS Retention Specialist will collaborate with PLUS team to provide support to students by utilizing retention strategies and programs that will help the students persist and graduate and by designing, implementing, and evaluating academic success strategies curriculum for PLUS presentations, workshops, and events provided for faculty and various departments on campus. This position reports to the Director of PLUS, and will provide leadership in growing and implementing an exemplary and comprehensive academic coaching program. The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 12 paid holidays (adjusted accordingly), tuition waiver benefit and more!
EWU expands opportunities for personal transformation through excellence in learning.
Masters degree in counseling, education, English, psychology, social work, sociology, or related fields of study from an accredited university/college.
Work experience coordinating university programs that provide academic services to multiple participants.
Work experience utilizing university educational best-practices, particularly in the areas of student learning and/or academic support to facilitate student success inside and outside of the classroom.
Evidence that demonstrates an ability to build partnerships and work effectively in a team setting.
Demonstrated ability to manage multiple projects and time while under pressure to meet deadlines.
Excellent presentation, public speaking, and writing skills.
Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.
Experience coordinating a university or college student success program, specifically a Peer Academic Coaching program
Experience working with university students.
Work experience involving hiring, supervising, training, and/or organizing employees or volunteer staff.
Other Skills and Abilities:
Job Duties: % of Time: 40 Responsibility / Duty:Direct Student Support and Retention
Oversee the implementation, coordination, and evaluation of PLUS programming (This position specifically coordinates PLUS Academic Coaching.)
Design, implement, and instruct student employee training based on College Reading and Learning Association (CRLA) certification requirements.
Facilitate the instruction of students, individually and in groups, on student success strategies.
Hire, supervise, train, and evaluate student employees (GSAs, undergraduate and graduate) to become peer tutors, facilitators, SI leaders, academic coaches, and office aides. Submit appropriate paperwork to HR and approve bi-monthly timesheets.
Define performance expectations, ensure accountability, and provide ongoing feedback, coaching, and mentoring to PLUS student staff.
Design and implement professional development series for student employees on topics including customer service, resume building, job search, social media etiquette, and leadership skills.
Design, implement, and evaluate academic success strategies curriculum for PLUS presentations, workshops, and events provided for faculty and various departments on campus.
Essential Function Indicator: Yes
% of Time: 40 Responsibility / Duty:Administrative and Evaluation
Design, implement, evaluate, and provide reporting for designated retention programs, projects, and activities.
Manage and analyze EWU student retention data using EAB Navigate system and Banner.
Utilize EAB Navigate Tutoring platform in support of EWUs student success needs.
Develop training modules on all tutoring related functions/operations within Navigate and ensure all new tutoring platform users receive appropriate training.
Monitor and manage Alerts and Cases within Navigate on a regular basis, ensuring students are being connected to the appropriate resource in a timely manner.
Liaise with faculty and CAAR advisors, college administration, student service units and others promoting the EagleCare Network, leading to a campus-wide shared responsibility of EWU student care and a more seamless experience for students.
Develop and maintain strong institutional relationships with faculty, student service units, and departments with the aim of providing coordinated support to students through campus and community resources, events, and other collaboration aiding in student persistence and retention.
Essential Function Indicator: Yes
% of Time: 15 Responsibility / Duty:Engagement and Outreach
Coordinate PLUS outreach efforts across campus and community, including student orientation events, Admitted Student Days, and other scheduled events involving prospective or incoming students.
Liaison with specialized externally-funded student support programs (CAMP, McNair, Chicana/o/x Studies, and Title III grant initiatives).
Serve on various EWU committees, including those that impact student success and retention.
Create and maintain respective pages and forms on EWU PLUS website.
Essential Function Indicator: Yes
% of Time: 5 Responsibility / Duty:Other
Support Director as necessary.
Create a front office environment that is student- and faculty-centered; responsive to students and faculty needs; friendly; and helpful.
Work in Catalyst office as needed.
Other duties as assigned.
Essential Function Indicator: Yes
Conditions of Employment: This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
This position is covered by the Public School Employees Collective Bargaining Agreement.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
Salary Information: The salary range for this position is $46,375 (minimum) up to $50,000. Where the hired candidate will begin within this range is dependent on education, experience and skills.
Posting Date: 05/25/2022 Open Until Further Notice: No Closing Date: 6/30/2022 Screening to Begin: 06/14/2022
Special Instructions to Applicants: Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
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Eastern Washington University is a regional, comprehensive public university located in Cheney, Washington. Home to over 12,000 students, Eastern offers more than 100 fields of studies, nine master’s degrees, one applied doctorate, one educational specialist degree, and 11 graduate certificates. The university offers an exceptional learning environment that offers hands-on, real-world learning opportunities. Eastern offers a comprehensive liberal arts curriculum, which prepares students to succeed in the competitive job market. Students at Eastern receive a traditional, yet unique college experience.