UCSD Layoff from Career Appointment: Apply by 06/16/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 06/27/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the general supervision of the Sunshine Market Storekeeper Supervisor, the Café Lead will lead a team of part-time students in providing an excellent customer service experience at the Bookstore Cafes, which include Sunshine Market and Audrey's Café Coffee shop. The Café Lead will be responsible for the financial management, daily operation, staffing, training, equipment, inventory and will provide work direction to student employees and assist with staffing decisions (i.e. hiring, training, evaluating, staffing and scheduling). Duties also include the safety and security within Audrey's Café and Sunshine Market operational hours.
Alternative work schedule including Holidays, weekends and evenings required.
Overtime during peak periods required.
Working knowledge of retail and food operation in a large scale environment, such as a University, that includes food service polices and practices and leading, directing or supervising staff and part-time (student) employees. Experience delivering training.
Thorough understanding of retailing principles including cashiering, customer service and sales. Cash handling and sales reconciliation experience. Proven knowledge of basic retail security practices and techniques including cash control practices and procedures, and safeguarding keys/property.
Proficient knowledge of computerized cash register and cash handling systems and procedures with the ability to communicate and resolve system software and hardware problems, such as basic hardware connections or failures, printer jams and troubleshooting simple software issues like login.
Excellent analytical skills to analyze data and financial statements. Strong math skills with ability to establish and calculate retail prices and discounts.
Strong understanding of food handler responsibilities and personal safety policies and ability to train staff to comply with food handler responsibilities.
Inventory management experience, including knowledge of shipping and receiving, procurement experience, and record-keeping experience.
Demonstrated experience developing and managing complex work schedules.
Proficiency in PC use and Microsoft Office Suite. Ability to learn and use inventory management applications.
Excellent customer service skills gained through experience in a highly diverse customer service oriented retail environment. Superior interpersonal skills including tack and diplomacy. Skill at exercising judgment for effective problem solving with the ability to resolve disputes and handle irate customers effectively.
Strong verbal and written communication skills with the ability to effectively communicate with a diverse group of people including vendors, faculty, staff and students.
DOJ/FBI background checks and clearances required prior to employment.
DMV check and clearance required prior to employment. Must possess and maintain a valid California Driver License. May be required to participate in the DMV Pull Notice Program.
Travel to conferences and trade shows may be required.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.