Associate Director of Financial Aid Operations

Job ID

Location

Lehman College

Full/Part Time

Full-Time

Regular/Temporary

Regular

POSITION DETAILS

Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A four-year Hispanic-Serving Institution in the Bronx, Lehman offers bachelor???s, master???s, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The College???s community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs. Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services.

The Associate Director of Financial Aid Operations reports to the Director of Financial Aid and will work as part of a multi-functional team The Associate Director will:

?? Manage all aspects of the Financial Aid Service Center which includes both in-person and virtual services provided to students and parents.

?? Ensure that students and other internal constituents experience high levels of customer service across: in-person, phone, email, and live agent modalities.

?? Supervise and provide leadership to Financial Aid Counselors and Specialists This includes training and review of work.

?? Ensure that Federal Title IV compliance is maintained at all times and oversee Title IV disbursement, Verification, Return to Title IV processes and reconciliation of funds.

?? Review and process Professional Judgement Requests.

?? Responsible for assisting with the annual independent Title IV audit. Proactively troubleshoot and resolve all issues related to Title IV activities.

?? Train all other staff periodically regarding new procedures, federal requirements, problems, issues, etc.

?? Oversee and update CUNYfirst, federal and other systems as necessary. Run queries and reports needed to identify and resolve any potential issues/problems.

?? Assist in day-to-day office operations, conduct special projects as assigned, and perform related duties when required.

?? Participate in College Orientations and other campus meetings as requested/required

?? Attend CUNY Financial Aid Council meetings when required and provide updates to Director and all financial aid staff.

?? Oversee the financial aid operations in the absence of the Director, on a temporary basis as needed.

QUALIFICATIONS

??Bachelor's Degree and six years' related experience required.

Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment.

CUNY TITLE OVERVIEW

Plans, develops and implements financial aid policies and processes in accordance with Federal, State and University standards.

• Manages financial aid activities and represents the office at on-campus and off-campus meetings and forums
• Manages day-to day administrative and systems operations for optimal efficiency and customer service; manages special processes such as Return of Title IV Aid
• Provides comprehensive financial counseling to parents and students
• Implements all necessary processes to support financial aid application, awarding and delivery cycles
• Oversees the coordination of financial aid activities with those of other College and University offices
• Implements and maintains web based services
• Performs related duties as assigned.

Job Title Name: Financial Aid Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience. $91,658-$102,017

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates must attach a resume, cover letter, and three professional references (name, title, organization, and contact information).

CLOSING DATE

July 14, 2022

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.