Consumer & Wealth Management, Marcus by Goldman Sachs, Product Manager (Savings), Associate
Location: London, United Kingdom
Type: Full Time
Internal Number: 15070296
Consumer and Wealth Management (CWM)
Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.
Consumer The firm's Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.
Contributing to the design and management of deposit products through their full lifecycle to meet customers' needs and deliver a best in class experience, leveraging digital channels
A deep understanding of the market dynamics of the UK savings landscape
Driving savings product initiatives and making recommendations to enhance customer and product proposition
Ownership of delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes
Maintain a full understanding of relevant compliance and regulatory issues such as BCOBS, AML/KYC, TCF, Conduct risk & upcoming Consumer duty
Monitoring product performance and analysing existing customer behaviour to recommend changes
Maintain and manage forward looking view to develop and refine the savings product range
Develop detailed business cases to support future proposals
Maintaining and refining roadmap/backlog of savings change items
Responsible for executing defined tasks to drive the delivery of the agreed business plan, including the marketability and profitability of products
Developing and monitoring risk metrics, identifying issues and making recommendations to ensure fair treatment of customers
Represent the savings product team to deliver operational and technology changes acting as a subject matter expert
Support execution of campaign activity to engage, retain & increase balances across the customer base
Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan
Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels
Proactively identify and recommend ideas to drive growth for innovation and /or alternative channels
Skills & Experience we're looking for Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment
Proven ability to lead by example, with a positive attitude
Excellent communication, presentation and interpersonal skills
Good analytical, problem-solving, project management and program management skills
Ability to balance strategic focus with tactical implementation/execution.
Ability to collaborate with various business partners and stakeholders
Ability to manage change and work in a fluid & ambiguous environment
Ability to interact and influence at all levels and across functions within an organization.
Ability to develop excellent relationships at all levels within an organization.
Ability to effectively manage multiple projects at the same time.
Strong sense of detail and urgency, with the ability to motivate others to deliver.
Approx. 5 years of retail banking experience either within a challenger/direct bank in a savings product role or similar
Subject matter expert in UK savings categories and segments including interest rate / pricing dynamics
Experience of working in a product team on both technical and commercial aspects of the product
Proficient use of Microsoft Office Suite to include Word, Excel, Outlook, and PowerPoint.
Experience of working and delivering in an agile environment
Bachelor's degree ideally in a relevant field (marketing, financial services)
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
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