Asst Director Fort Meade Student Service Center

Description
In the primary role of overseeing recruitment and enrollment for their location, Directors will:
Collaborate with VP of Business Development, Regional Recruiters/RCs, & Office of Corporate
Partnerships on developing strategies to create and market effective enrollment & financial
opportunities for the campus
Identify and develop relationships with community organizations for recruitment or partnership
opportunities
Ensure staff are providing a high level of student service for enrollment and retention
Operational oversight of the front line staff, including scheduling, coordinating work,
maintaining student records, responding to student complaints, and referring students to
appropriate resources/departments/personnel.
Handles difficult phone calls and situations from prospective students, parents, and counselors.
Promotes student retention by demonstrating an understanding of students' areas of interest,
college community resources, scholarship opportunities, & difficult financial & personal issues
surrounding students' lives.
Coordinates and attends on and off-campus events such as information sessions, college/job
fairs, group presentations, and more
Drives university strategies at the campus level through coordination and collaboration with
national and regional team members
Ensures a high level of student engagement is communicated at all stages to improve retention
efforts
Assists efforts with business and industry, community agencies, community organizations,
educational institutions, internal departments, and more to build Webster visibility and brand
awareness
Assures that all staff under direct reports have established and communicated accountabilities
and performance expectations.
Assures that performance appraisals are conducted on time.
Leads the unit in cooperation with the market area and region to maximize enrollments and
control costs in support of University long- and short-term operational and strategic plans
Supports and coordinates with centralized functions (Centralized Advising, Centralized
Scheduling, Admissions Engagement Center, etc.) to maintain student service and enhance
retention
Prepare and submit reports as necessary to carry out functions of extended campuses including
those required to stay within federal and state compliance (to include required VA and DoD
reporting for applicable students).
Interviews, hires, and orients new faculty and staff of university policy and process
Directs operations at the extended unit, including planning and operating within an annual
budget

Location:
Fort Meade Service Center-FMSC

Minimum Qualifications
Functional/Technical Skills
Strong sales/recruitment skills
Ability to establish and maintain effective working relationships with community organizations and the general public
Strong computer skills, especially with the Microsoft Office suite of software; also must be able to utilize video conferencing, soft phones, and messaging as colleagues are located throughout the US
Ability to communicate effectively both orally and in writing, must be able to work with university constituents at all levels, including faculty and deans.

Requisite Experience
Sales and Marketing experience with proven record of success
Previous management or supervisory experience

Preferred Qualifications
In the primary role of overseeing recruitment and enrollment for their location, Assistant Directors will:

• Collaborate with VP of Business Development, Regional Recruiters/RCs, & Office of Corporate Partnerships on developing strategies to create and market effective enrollment & financial opportunities for the campus
• Identify and develop relationships with community organizations for recruitment or partnership opportunities
• Ensure staff are providing a high level of student service for enrollment and retention
• Operational oversight of the front line staff, including scheduling, coordinating work, maintaining student records, responding to student complaints, and referring students to appropriate resources/departments/personnel.
• Handles difficult phone calls and situations from prospective students, parents, and counselors.
• Promotes student retention by demonstrating an understanding of students areas of interest, college community resources, scholarship opportunities, & difficult financial & personal issues surrounding students lives.
• Coordinates and attends on and off-campus events such as information sessions, college/job fairs, group presentations, and more
• Drives university strategies at the campus level through coordination and collaboration with national and regional team members
• Ensures a high level of student engagement is communicated at all stages to improve retention efforts
• Assists efforts with business and industry, community agencies, community organizations, educational institutions, internal departments, and more to build Webster visibility and brand awareness
• Assures that all staff under direct reports have established and communicated accountabilities and performance expectations.
• Assures that performance appraisals are conducted on time.
• Leads the unit in cooperation with the market area and region to maximize enrollments and control costs in support of University long- and short-term operational and strategic plans
• Supports and coordinates with centralized functions (Centralized Advising, Centralized Scheduling, Admissions Engagement Center, etc.) to maintain student service and enhance retention
• Prepare and submit reports as necessary to carry out functions of extended campuses including those required to stay within federal and state compliance (to include required VA and DoD reporting for applicable students).
• Interviews, hires, and orients new faculty and staff of university policy and process
• Directs operations at the extended unit, including planning and operating within an annual budget

Assistant Directors may have a role on centralized project teams that focus on moving forward new initiatives or address budget. Examples include:

• Leading a functional team or project initiative
• Supporting campus location opening, closure, or transition (location or function)
• Serve in interim roles during search or FMLA

Department
Fort Meade Service Center-FMSC

Special Instructions For Applicant
Candidate should be prepared to be flexible as campuses host evening classes, and students are primarily working adults. Recruitment events may also occur outside standard working hours. As a result, periodic adjustments in schedule will have to be made.

Physical Demands
Normal office environment, including standing and sitting for prolonged periods.

To apply, visit https://recruiting.adp.com/srccar/public/nghome.guid?c=1180715&d=ExternalCareerSite&prc=RMPOD3&r=5000851317606







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