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Lead Crisis Counselor
POSITION SUMMARY: The Lead Crisis Counselor oversees the crisis call operations and provides direct support to Crisis Counselors during designated shifts. ESSENTIAL FUNCTIONS & DUTIES: Oversees the Hotline operations. Monitors phone statistics, handled rates, and CC status Awareness of staffing and schedule and ensures all services are properly staffed. Communicates and documents any staffing changes. Has an understanding/awareness of all Hotline activities including calls, texts, emails, and Hotline contracts. Assists with coded calls by initiating intervention, contacting agencies, 3rd Party notifications etc. Experienced and proficient in all Hotline services provided: NE Family


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