Assistant Visit Center Coordinator - Clark University
Location: Worcester, Massachusetts
Internal Number: 147931
Location: Worcester, MA Category: Staff and Administrators Posted On: Thu May 19 2022 Job Description:
The Visit Center Assistant staffs the welcome and check-in desk in the Bassett Visitor's Admissions Center. The position is focused on high quality customer service interactions with visitors, key to an enjoyable campus visit, and must keep calm when challenges are presented seeking to quickly rectify them. The position will assist in answering a high-volume phone line, in addition to greeting visitors in person. The candidate must possess strong communication skills and be eager to work in an always iterating and improving environment. This position works closely with and in close proximity to student workers; this position will assist in the daily operations of managing a large college student staff.
In support of the University and its goals, the admissions office aims to be a welcoming spot on campus where visitors can learn about the very best facets of Clark University. This position helps to accomplish this goal through meaningful interaction and customer service through the college search and enrollment process.
Negotiable, this position would be present at key events on weekend days for prospective and admitted students and their families. There are approximately 4 weekend events per year.
This position is a fully in-person, on-site role. Currently, the campus is mask optional (subject to change at the discretion of the University).
Hours: Monday-Friday, 8:30-3:30. This position is 30-35 hours.
You are energized by meeting new people. You enjoy interacting with a diverse public.
"Customer service" is fun for you. You love making sure others have a great experience and the information they need.
You play it cool under pressure - and you always admit when you need more time to find an answer.
You enjoy connecting with college students, but you know how to maintain strong professional boundaries.
You bring a sense of humor and positive attitude to your work.
You believe in creating the best visit experiences for folks, all while representing an institution authentically.
You believe in the education that Clark offers to students all over the globe.
Welcome desk receptionist
Involves: greeting visitors; use the database, Slate, to record visits and prepare visit materials; work with student employees to make sure that tours go out on time, projects are completed correctly, and phones are being answered properly; work with admissions counselors to make sure visitor needs are being met
Answer and route emails in admissions inboxes
Help to answer the main admissions phone line
Work with the counselor responsible for overseeing the Bassett to ensure the physical space is properly cared for, stocked, and maintained
Provide administrative support for events as needed
Other Duties as Assigned (10%)
Associate's degree or bachelor's degree
Strong customer service skills
Excellent written and verbal communications skills
Ability to help oversee the daily operations of a large college student work force
Ability to maintain confidentiality
Strong organizational skills and attention to detail
Strong computing skills
Willingness and desire to learn new skills to enhance team performance
Time management skills and team-oriented attitude
Experience working with and contributing to a diverse workplace with the ability to interact effectively with a broad range of constituents on campus
Ability to lift 20 lbs
Ability to work independently, as well as in group settings
Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.
Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.
Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.
Founded in 1887, Clark University is a liberal arts-based research university committed toscholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention, Change Our World,” which is the rallying cry that inspires our community every day. Located in Worcester, Massachusetts, Clark University educates its undergraduate and graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. The University’s engages students in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark University’s pioneering model of higher education, LEEP (Liberation Education and Effective Practice) compels undergraduate students to thrive in authentic world and workplace settings, and prepares them for lives and careers of consequence.