Job Title:  Admission Counselor, Job Class: Staff, Department:  Office of Admission, FLSA status:  Full-time/Non-Exempt/12 months/year

SUMMARY:  Under the general supervision of the Assistant Director of Admission, this position will be responsible for representing the university to prospective high school students and their families. Responsibilities include counseling prospective students and their families, assisting with outreach activities, and managing an assigned recruitment territory.

UNIVERSITY SUMMARY:  Historically progressive and building. That is the hallmark of Otterbein University and those connected to this private university nestled in the picturesque, historic Uptown Westerville district in central Ohio and minutes away from Columbus, Ohio’s largest city. Otterbein has set the pace by providing an educational experience that is progressive, innovative, and inclusive. Students come from towns throughout Ohio, as well as many states and multiple countries, enriching the campus through their individual and collective diversity. As a university that educates students of various racial, ethnic, and cultural backgrounds, we strive for and value a diverse faculty and staff that reflects our student population and Franklin County.   

Otterbein has been selected as one of 23 universities across the US and the first in Ohio to host a Truth, Racial Healing and Transformation Campus Center. Otterbein will work with its own campus community as well as the Columbus City and Westerville City school districts to create positive narrative change about race; promote racial healing activities; and erase structural barriers to equity and opportunity. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  

(60%) Serves as primary territory manager for an assigned recruitment territory. Recruiting responsibilities will include 6-8 weeks of travel per year. Travel will be required and will be particularly heavy in the spring and fall seasons.  Maintain frequent contact and relationships with prospective students, parents, and other constituent groups through e-mail, phone calls, and social media. Attend select on-campus large visit programs throughout the year. Present to prospective students during daily campus visits.  

(25%) Serves as the lead within the department on a special project. Responsibilities could entail helping execute special programming within the admission office and/or acting as a liaison to another internal department on campus.

(10%) Assist with daily presentations, inbound phone calls, and appointments for prospective undergraduate students. Follow up with families as needed.

(5%) other duties as assigned;

Reporting Relationships:

Direction Received: Reports to Assistant Director 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Otterbein University requires all employees to receive a COVID-19 vaccine or have a medial or religious exemption approved by the University HR Director.   Proof of vaccination or an approved exemption must be submitted to the University Human Resources department prior to the employees start date.  Finalist candidates who would like to request information regarding religious and medical exemptions will be directed to HR for details.

EDUCATION and/or EXPERIENCE: Bachelor’s degree required.  Ability to work with diverse student populations desired. Previous experience working with high school or college students desired. Must have ability and willingness to travel.  Understanding of the university admission process desired.  Must have strong customer service skills and be able to establish and maintain effective working relationships. Leadership and project management experience desired.

Knowledge, Skills and Abilities: Competency in oral and written English (including proper English grammar). Competency in basic math.  Must possess the ability to use general office equipment including office PC. Must be able to travel extensively throughout the state of Ohio with particular emphasis in one geographic area with some travel out-of-state; must be able to spend prolonged periods of time working out of an office PC; [must be able to see to process work that the position is responsible for completing;] must be able to work under deadlines and with interruptions. Must be able to meet regular and predictable attendance standards.

Core Competencies:  Able to work will with diverse staff, faculty, students, business leaders, community members and other influencers; gains trust and respect of team members by demonstrating commitment to getting the job done while achieving results; actively participates in discussions, asks questions, and offers thoughtful insight and feedback; looks for opportunities to improve and reinvent processes that are dated; considers and understands their role and purpose in the broader context of the university; demonstrates professional basics of transparency, honesty, and clarity of thought when interacting with others in oral or written communication; ensures that one’s work, as well as others, are complete and accurate while being prepared for daily work schedules and commitment; demonstrates openness and flexibility when dealing with others and promotes cooperation and a welcoming environment for all; takes personal responsibility for the quality and timeliness of work, management of resources, prioritization and achieves results with little oversight 

CERTIFICATES, LICENSES, REGISTRATIONS: Valid State of Ohio Driver’s License required; 

LANGUAGE SKILLS: Must demonstrate competency in verbal and written English skills including grammar.

MATHEMATICAL SKILLS: Must be competent in general math.

TECHNICAL SKILLS: Knowledge of general office procedures.  Ability to use computer software and applications essential to performing job duties, as well as peripheral equipment such as printers/scanners.   Knowledge of record keeping procedures.   Must take pride in and be thorough in quality of work produced; must be able to use general office equipment including office PC, copier, telephone, facsimile machine, etc. 

REASONING ABILITY:  Ability to follow oral and written instructions.   Ability to establish and maintain effective working relationships.  Ability to exercise a high degree of initiative and independent judgment with attention to detail.  Ability to exercise sound judgment in unusual or new situations and in dealing with confidential information.  Must possess excellent attention to details; must be a team player and interact collegially with co-workers and other constituencies.  Must possess excellent customer service skills and enjoy having a high level of public contact.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Must be able to spend prolonged periods of time working on an office PC; able to reach, lift to 40 pounds, travel to and transport materials to off-site locations; travel throughout the office to use other office equipment; must be able to effectively communicate with co-workers and other constituencies; must be able to effectively design, process and present work essential to completing responsibilities of the position; must be able to work under deadlines with constant interruptions.    Must be able to meet regular and predictable attendance standards; must be able to work at least one evening per week. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Duties are performed in an environmentally controlled office setting and occasionally in off-site locations.

SUPPLEMENTAL INFORMATION

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty. 

Otterbein University is an Equal Opportunity Educator and Employer.