Position Accountabilities and Essential Functions:
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in student, faculty and staff.
POSITIONSUMMARY: The Financial Aid Office Professional provides and assists students and families with oversight for federal, state, and local financial aid programs. Assists in daily operations and has the ability to quickly and accurately perform data entry. The primary responsibilities are assisting financial aid advisors with aid program management, special projects, outreach campaigns, providing customer service, assessing the needs of each customer, and assisting with the Free Application for Federal Student Aid (FAFSA). This position will work with a large amount of students from a diverse community of learners with various socio-economic, educational, and ethnic backgrounds. ESSENTIALDUTIESANDRESPONSIBILITIESINCLUDEBUTARENOTLIMITED TO THEFOLLOWING:
Maintain current knowledge of internal policies, procedures, and programs, as well as general federal and state regulations pertaining to aid. Attend trainings and conferences as necessary to keep current knowledge.
Provide face-to-face, phone, and electronic customer service. This includes assessing student's needs, dispensing and assisting with filling out forms, assigning students to Financial Aid Advisors, and helping students with the Free Application for Federal Student Aid (FAFSA) form.
Ability to handle confidential and sensitive information. Excellent communication, interpersonal, writing, and problem solving skills are fundamental. Multi-task with minimal errors.
Review student files and FAFSA's and perform first line of manual reviews and simple verification. Process incoming documentation and assist with the input of completed loan requests.
Oversees the management of consortium agreements and the students participating.
Participate with new student onboarding's, orientations, and various financial aid events.
Assist Financial Aid Advisors with aid program management, special projects, and student outreach. Carry out projects through to completion with minimal supervision. Ability to excel in outcome-oriented and dynamic work environment.
Provide aid-related information and services to students, faculty, staff and external constituents. Address and articulate policies and procedures developed by the Financial Aid Office to ensure the equitable treatment of all students receiving financial assistance.
Performs miscellaneous job-related duties as assigned.
Required Qualifications:
Specific certification, training, apprenticeship or experience in addition to high school diploma or GED
Exemplary customer service skills and ability to communicate effectively
Demonstrated proficiency with Microsoft Office applications
Additional Experiences Considered:
1-3 years of position related experience
Previous experience in higher education, and specifically financial aid
Associate's degree or higher
Special Instructions to Applicants:
Complete an on-line application and attach a cover letter with position title, resume and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.
Application Deadline:
Position will remain open until filled. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.
Status:
Full-time, Starting Salary $15.96 – $17.71: Commensurate with Qualifications and Experience
Successful candidates must demonstrate experience, skills, and commitment to fostering an environment of diversity in student, faculty and staff.Delta College, established in 1961, offers 150 transfer and career certificate and associate degree programs, and enrolls nearly 11,000 students each semester at its main campus and three learning centers.Delta College enjoys a reputation as one of the nation’s leading community colleges. Contributing factors to this achievement are its enduring commitment to excellence, passion for innovation and focus on people. Those values can be seen in its AQIP Higher Learning Commission accreditation, charter membership in the National League for Innovation, Achieving the Dream participation, environmental stewardship and unique shared governance system.The College’s service area is comprised of Bay, Midland and Saginaw counties, each with its own appealing personality and features, located adjacent to Lake Huron in mid-Michigan. Delta College - one of America's leading community colleges!
