Part Time Student Success Coach - Center for Student Success
Location: Pittsburgh, Pennsylvania
Required Education: Bachelor’s
Salary: Commensurate w/experience
Higher Education Institution
Internal Number: 70-135
Highly skilled Student Services professional working within the Center for Student Success (CSS) in the Palumbo-Donahue School of Business. The Part-time Student Success Coach supports the overall mission of the School of Business and of Duquesne University, which entails a commitment to the educational development, growth, and future success of our students. As such, the Part-time Student Success Coach supports and guides current students, and contributes to the recruitment of future Duquesne University students. A mindset of superior customer service and willingness to deliver excellent service is required. The individual will work primarily with freshman and sophomore undeclared majors within the School of Business.
The successful candidate will be evaluated based on their ability to meet established goals and through feedback from appropriate constituencies. Work will be reviewed through regularly scheduled meetings, reports, analysis, and observation of results.
As a condition of employment, Duquesne University requires all new employees —full-time and part-time, including adjunct faculty—to get a COVID-19 vaccine and provide proof of their vaccination upon commencement of employment.
New employees requesting a religious or documented medical exemption from the vaccine must complete and submit a Duquesne University exemption request form for review and approval. To receive the appropriate exemption request form, contact firstname.lastname@example.org. Employees with approved exemptions will be required to be tested on a regular basis.
DUTIES AND RESPONSIBILITIES:
Acts as the primary point of contact and first-line customer service representative students and faculty (includes troubleshooting needs and resolving issues).
Addresses student issues with speed, urgency and creativity while balancing policies and program requirements; seeks same-day resolution for any escalated issue.
Provides academic advisement to undeclared freshmen and sophomore business majors undergraduate students within the School of Business.
Assists newly-admitted students in onboarding to the University, course registration and other transition issues.
Advises primarily undeclared majors, reviews plans of study and progression toward degree, conducts degree audits, prepares students’ schedules, explains graduate programs to undergraduate students, assists in registration, maintains files, and compiles records.
Oversees academic petitions and communicates with students on other advising issues.
Interacts with students through multiple modes of communication including, but not limited to, letters, e-mail, telephone calls, web-conferencing, and individual and group in-person meetings.
Conducts interviews with students and parents concerning academic requirements and standing.
Coordinates student transfer credit requests and ensures appropriate course equivalencies.
Collaborates with other University offices to improve students’ academic experience and support their overall well-being.
Collaborates with relevant academic leaders to develop and maintain student services that help improve overall experience and retention of students.
Benchmarks best practices in student services and brings forward ideas for improvement.
Regularly monitors student academic progress through Starfish and other indicators.
Responds quickly with potential solutions and support services/recourse referrals for students who are struggling academically or in need of well-being support.
Coordinates and delivers presentations and seminars, such as those pertaining to student orientation.
Reaches out to and works with students who have not registered for classes during the standard registration period.
Maintains regular ‘touchpoints’ with students to check in and offer support.
Assists with the planning and implementation of student engagement activities, programs, and communication pieces aimed at relationship- and community-building.
Meets with prospective students to discuss Duquesne entrance requirements, course and credit transfer, academic requirements, and registration, among other items.
Answers ad hoc questions from prospective students regarding academic, student experience, and other issues.
Attends and participates in business school recruiting and internal events, including evening and weekend events.
Makes public presentations to students, prospective students and parents, as needed.
Evaluates transfer credits.
Speaks to undergraduate students about special programs and other opportunities for graduate education in the School of Business.
Collaborates with career counselors, career coaches, and corporate relations staff at Duquesne to inform students of various business careers.
Assists students in choosing career-relevant programs of study.
Refers students to career resources, including career counselors and coaches, and business professionals.
Participates in and supports career-related activities, including various networking events, company visits, and career fairs.
Coordinates and delivers classes or seminars pertaining to career/professional development.
Identifies and fosters connections between undergraduate and graduate advisees to support professional development and career goals.
Develops and coordinates programming for undecided students aimed at helping them explore major/career options and declare their major(s) and minor(s).
Monitors the graduate and undergraduate websites to ensure they are current, accurate and achieving desired results as well as make suggestions for improvement.
Compiles statistics for school reports; prepares reports on Business students.
Completes other duties as assigned.
Bachelor’s degree in business, education, counseling or a related field from an accredited institution.
3-5 years of relevant work experience.
Master’s degree in a business-related field, education, counseling or a related field from an accredited institution.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Knowledge of the techniques and procedures involved in academic advising, both individual and group.
Exceptional interpersonal skills; able to interact effectively with students of diverse ages and backgrounds.
Excellent oral and written communication skills.
Excellent customer service and problem-solving skills.
Self-motivated, energetic and able to work independently as well as part of a team; accepts responsibility with limited supervision; manages multiple tasks to completion.
Ability to work with students in a mentoring and service-oriented manner.
Ability to think strategically and creatively with respect to the operations and programs of academic advising and student recruiting.
Ability to establish and maintain effective working relationships with students (current and prospective), parents, faculty, administrators, and others in the University community.
Proficient in information technologies, and should display a willingness to learn new technologies relevant to the position. These include Microsoft Office applications (Word, Excel & PowerPoint), as well as querying and reporting of specialized databases.
Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
Applicants are asked to submit a cover letter, resume, and contact information for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.
Duquesne University, a private, Catholic institution, prides itself on being mission-centered and mission-driven. Our employees contribute to our culture of academic excellence and our mission of serving God by serving students. In turn, they enjoy a supportive working environment that values individual talents, encourages teamwork and rewards accomplishments.
A nationally ranked top-tier university, Duquesne has established a legacy of excellence in liberal and professional education. Our 14:1 student-faculty ratio allows our students to work closely with expert faculty. Duquesne has also won accolades and recognition among the nation’s top 20 small research schools for our research initiatives and faculty productivity.
Situated on a 50-acre campus within the city, Duquesne provides a small-town feel in an urban setting. The Pittsburgh region offers a variety of cultural, education and professional opportunities, as well as a safe and affordable lifestyle.
We strive to attract, recruit and retain a dynamic, diverse workforce. Our employees benefit from an array of campus resources that provide convenience and cost savings, including a variety of dining options, a full-ser...vice Starbucks, a retail bank and credit union, a fitness center and year-round wellness programs and onsite parking. Employees also may take advantage of the many educational, cultural and sporting events sponsored by the university.