Serving as the frontline customer service representative for the office, the Admissions Assistant assists prospective students, applicants, and admitted students by responding to inquiries and providing information through multiple channels (e.g., in person, email, phone).
Responsible for monitoring multiple email inboxes and responding to emails from both prospective and admitted students
Assists with logistics (e.g., space, materials, webinar links and video trimming) for recruitment and yield events, as well as Doctor of Education Leadership Interview Days
Supports marketing and recruiting initiatives in other ways as needed
Coordinates the scheduling of small group information sessions and one-on-one appointments with admissions counselors
Manages and schedules class observations for prospective and admitted students
Assists with application processing, including tracking materials and other applicant-specific details
Processes official transcripts (both hard copy and electronic) from admitted students and works with the Associate Director to communicate with students as part of the office's Terms & Conditions of admissions offers
Manages credit card transactions, payments, and reimbursements for admissions staff members
Manages inventory of office supplies
Assists with updating and maintenance of HGSE Admissions webpages
Performs related duties as required
HGSE is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.
HGSE Human Resources values diversity in all forms, and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions. We continue to develop and support a workforce that reflects the diversity of those we serve; fosters an environment that allows each individual to belong and to bring their best self to work; and creates the conditions that empower employees to contribute their full potential to advancing the work of the school. We do this by:
Hiring and retaining staff reflecting the diversity of those we serve;
Providing employees opportunities to learn, grow, and be challenged;
Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation;
Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion;
Communicating transparently and respectfully; and
Fostering an inclusive, respectful, and professional work environment
About the Harvard Graduate School of Education
Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: www.gse.harvard.edu
Salary Grade: 053
Union: 55 - Hvd Union Cler & Tech Workers
Minimum 2 years experience required. Ability to work overtime during peak periods required.
Any applicant wishing to be considered must supply a cover letter in addition to their resume.
Any applicant wishing to be considered for this position must indicate that they meet all of the basic requirements in either the cover letter or resume.
Bachelor's degree strongly preferred.
2+ years administrative experience in an academic environment or equivalent (e.g., student services) preferred.
Excellent interpersonal, oral/written communication, proofreading, and financial record-keeping skills required; demonstrated ability to exercise independent judgment, initiative, detail/accuracy, and follow-through.
Manage large volumes of work and meet shifting deadlines with flexibility and poise.
Computer literacy and ability to learn new applications and systems quickly; demonstrated experience in MS Office Word and Excel.
Ability to work independently and as a member of a team with minimal supervision in a fast-paced environment with good judgment, tact, and a sense of humor; ability to handle complex and confidential information with discretion.
Familiarity with Harvard financial systems a plus.
Previous experience providing a high level of customer service in a busy office
This is a key administrative position in a fast-paced department with a collegial environment. In addition to the duties and responsibilities listed above, the successful candidate will have an interest in working with individuals from diverse cultural backgrounds and will be expected to: (1) coordinate work with supervisors, follow up on delegated projects and assignments, and provide and request status updates; and (2) proactively contribute to the improvement of office operations.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Harvard University Graduate School of Education
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.