ID Card Services is seeking a Door Access Control Technician who will be responsible for the installation, repair, and routine or emergency maintenance of building access control, security devices, door/lock hardware and POS devices. Estimate new jobs and provide feedback to customers. Keep and maintain an accurate inventory of equipment used for J-Card installations. Create and update door access plans and door permission schedules. Participate in the on-call rotation to provide support for the campus-wide access-control system.
Specific Duties & Responsibilities:
Install, test, and maintain the functionality of all field devices related to the Blackboard Transact and S2 access control system.
Monitor over 1000 access control readers and their security downloads.
Perform routine troubleshooting and maintenance tasks on the BbTS/S2 equipment and electrified door hardware.
Coordinate door access and lock problems with Facilities and the Lock Shop.
Work closely with the outside contractor for cabling and hardware installations.
Communicate with IT@ Mt. Washington and Blackboard Support to resolve equipment and software issues. Test and support system upgrades.
Coordinate with the JHU Networking (HITS) for correct cable management, labeling, IP addresses and to troubleshoot J-Card network issues.
Obtain static IP addresses for all controllers and POS devices and submit to Central IT for network monitoring.
Create new merchants, set up access plans, update door permission schedules, and create necessary holiday schedules for events and university closings.
Travel to offsite locations for servicing Blackboard devices at Eastern, Peabody, SOE, SAIS and the Montgomery County campus.
Monitor vending services, laundry, and point of sales systems to include troubleshooting, testing, repairs and replacement recommendations.
Create and resolve JIRAs (project management tool) as needed with IT@ Mt. Washington.
Maintain an accurate inventory of Blackboard equipment by keeping track of all devices and parts used in J-Card installations. Update device location spreadsheets to be used in the J-Card Cost Allocation and perform quarterly audits.
Open cases with vendor for broken equipment, ship out, track status and log back into inventory when complete.
Serve as technical advisor to management on the evaluation and effectiveness of existing technologies currently being used by the card office. Offer suggestions on alternatives that would increase service, reduce cost and streamline operations.
Meet with customers, gather requirements and assist in providing system design services.
Formulate and define scope for new installations. Provide estimates on a timely basis. Start and end jobs in the agreed upon timeframe.
Request IP addresses and set up Master controllers in the IT closets
Work with the space owners to define access control needs. Set up doors and permissions on the agreed upon scheduling.
Set up users and assign access in Blackboard Transact
Perform installation closeouts with the budget analyst
Document all door information
Cultivate effective working relationships with academic departments, Security, Schools, Facilities, Design & Construction, Consultants, Contractors and the IT staff at Homewood and Mt. Washington.
Stop and start Host Monitor as needed.
Check in daily with the contractor for job status and assistance
Refresh controllers as needed.
Resolve system errors messages.
Review Denied Transaction Report and follow up on errors.
Check POS status information.
Respond to service requests for maintenance and support.
Routine maintenance on door hardware to ensure proper functionality
Provide coverage to the card production office when needed
Other duties as assigned
Minimum Qualifications (Mandatory):
Two years college course work required, preferably IT/electrical related. Additional experience can be substituted for education.
Two years related experience including card access control systems, wiring, electronic diagnosis and maintenance and lock hardware installation/maintenance. 12/24 volt control knowledge a plus.
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Licensure, Certification, Registration:
Security project lead experience and certifications in access control.
Blackboard Transact Hardware and s2 certification to be obtained in probation period.
Special Knowledge, Skills & Abilities:
Strong customer-service skills with good written and verbal communication skills.
Ability to express technical issues to a host of audiences.
Excellent skills in planning and organizing with attention to detail.
Strong technical skills in micro-computers and networking.
Working knowledge of Microsoft office.
Must be able to work with a wide-range of personality types in a variety of business situations.
Classified Title: Sr. Technical Support Analyst Working Title: Door Access Control Technician Role/Level/Range: ATO 37.5/03/OG Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: M-F 8:30 pm - 5:00 pm Exempt Status: Non-Exempt Location: Homewood Campus Department name: ID Card Services Personnel area: Homewood Student Affairs
The successful candidate(s) for this position will be subject to a pre-employment background check.
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