This position is a key member of the Office of Residential Life staff team; they oversee the front desk and supervise the student workers. This position is also responsible for several administrative tasks that support professional staff in the Office of Residential Life. These duties relate to room assignments, resident advisor support, housekeeping/facilities support, and special projects as assigned. The individual must be customer-friendly, efficient, and reliable; attend to visitors; and handle visitor inquiries on the phone and face-to-face.
This position will be required to have weekend shifts during opening and closing of residence halls, which is usually four times per year.
If required due to scheduling conflicts, this position is required to conduct front desk trainings and meetings for student workers after hours.
Primary Duties and Responsibilities
Front Desk Operation:
Serve as the first point of contact for inquiries from students and parents that come to Residential Life via email, phone, or in-person.
Answer the department's main phone, email account, and in-person inquiries.
Supervise, hire, and train student employees working at the front desk.
Conduct monthly staff meetings with front desk student workers.
Maintain and update the front desk operations and FAQ manual.
Administer the handcart checkout system.
Manage and update the ResLife phone auto-attendant.
Process maintenance and housekeeping requests.
Receive packages and letter mail for the office.
Fill in for other office assistants regarding key coverage, meal-plan updates, and scheduling- when needed.
Provide assistance to department staff when requested.
Support department wide programs and activities.
Maintain an out-of-office Outlook calendar for the department.
Provide calendar support and meeting scheduling support for staff members when requested.
Order and maintain supplies for the central office.
Order on-boarding materials for new staff members (e.g., business cards, name tags, office plates, etc.).
Communications and Records:
Assist with communication from various areas in Residential Life to ensure the websites, social media sites, video monitors in the residential areas, and other communications are up to date.
Create, maintain, and distribute the department's office phone list.
Perform other duties as assigned.
Typing skills; 50 WPM or more.
Working knowledge of word processing and database software.
Ability to work well in a diverse environment.
Ability to handle multiple tasks during peak times.
Possess a positive, service-oriented attitude.
High school diploma or equivalent high school certification.
One year of work experience.
$15.30 - $21.89 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
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