The Student Success Advisor works as part of a growing team in the Office of Graduate Programs. This position provides program services for students, staff, and faculty that foster excellence in the student experience at UNCW and position them for success as they continue in their chosen career paths. The Student Success Advisor works with diverse caseloads, including students that are on campus in a traditional model, at distance, in a hybrid model and students that are solely online. Additionally, this position collaborates with faculty advisors in every phase of the student life cycle. This position advises students on: various university and program resources, time management resources and program benchmarks. With a campus mandatory advising model, the Student Success Advisor works consistently with their assigned advisees, but also with prospective and continuing graduate students.
This position relies heavily on significant use of communication via phone, video conference, email, and other forms of communication, therefore UNCW Student Success Advisors are excellent communicators, self-starters, quick learners and are motivated by working in a collaborative environment. This position reports to the Director of Graduate Programs and works to develop and maintain retention plan to keep students in the program(s) and on track through graduation.
Minimum Education and Experience Requirements:
Master's Degree in higher education or related area OR hold a master's degree with at least three (3) years of related work experience with a university or college setting as well as:
Demonstrated professionalism in effective judgment and professional integrity
Ability to manage time effectively in a busy environment
Demonstrated commitment to and execution in customer service
Experienced with and a passion for working with students from diverse backgrounds in both face-to-face and distance/online environments
Ability to utilize and learn various advising and software applications, learning platforms, and technology-based delivery systems
Knowledgeable of best practices and theoretical foundations in the field of adult learning, student development, supplemental instruction, advising, and student services, as well as, all relevant federal, state, and local laws, university regulations, and programs/policies required for compliance
Ability to work irregular work hours, frequent evening, weekends and holiday hours
Demonstrated experience of effectively working in a matrix organization
Experienced with assessment of programs and services
Minimum one-year experience working exclusively with an online student population and/or online advising model
Possess a proven track record for effective advising, coaching and communication skills within a diverse student population
Applications such as Microsoft Office Suite, as well as, enterprise platforms (Banner, Degree Works, Web Now, Apply Yourself, etc.)
Please note, this is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Temporary assignments cannot exceed 11 consecutive months without a full 31-day break from employment. Employees in temporary positions are not considered permanent state employees and do not earn leave. Temporary employees are subject to the Affordable Care Act guidelines. For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system to be considered.
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
About The University of North Carolina at Wilmington
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.UNCW has been part of the University of North Carolina System since 1969.