Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing.
Work you'll do As a Digital Foundry & Operate Manager, you will:
Client Service: Advise client on leading practices and technology/industry trends, application/integration architecture, solution design, and implementation leading practices. Build lasting relationships through day to day interactions with key client managers and staff.
Delivery: Bring the functional/technical experience and knowledge to deliver solutions which allow clients to achieve their business strategy. Present technical alternatives and supporting recommendations aligned with the client's business and technology requirements. Contribute to project estimating, planning, contracting and staffing activities. Manage technical and/or functional teams to design, build, test and implement enterprise applications. Anticipate, raise, and resolve issues which pose risk to the project. Monitor progress and quality. Track and report status.
Business Development: Participate in sales pursuits as a pursuit team member or subject matter advisor. Participate in the oral presentation of the proposal to highlight relevant experiences that position Deloitte as the preferred supplier. Develop and maintain relationships with client stakeholders to establish and maintain our status as a trusted advisor.
People Development: Perform role of mentor and coach to help others achieve their career objectives. Actively participate in recruiting and onboarding activities. Develop staffing plans and screen candidates for positions on projects. Provide leadership and support for staff on projects and in local offices. Perform regular check-ins with team members and people for which you coach as a part of the performance management process.
Eminence: Contribute to go-to-market and internal initiatives which drive growth of the practice, drive efficiency and profitability, improve quality, and increase the knowledge of our staff. Co-author articles, whitepapers, or presentations. Speak at conferences, universities, or other forums to promote Deloitte's brand.
Deloitte's customer and marketing practice scaled technology solutions for Sales, Service, Advertising, Marketing, and Commerce include all the major leading platforms such as Salesforce, SAP Customer Experience Cloud/Hybris, Adobe, NetSuite, Custom Full-Stack in Java and .NET, ServiceNow and more
The team: Digital Foundry & Operate
Our ambition is to be the best in the world at driving customer transformation through a disciplined approach which provides the continuous innovation and operation of scaled technology solutions while keeping the human experience front and center to enable commercial strategies, create distinctive experiences, and the application of digital technologies for meaningful solutions to develop and sustain relevant connections.
8+ years of consulting and / or Customer operate/implement experience
Experience managing large-scale full-life cycle implementations of Customer in conjunction with solution operation. Experience with defining deals with respect to operate considerations including but not limited to cost reduction, SLAs, security, stability, and asset management
Experience implementing a global service delivery from multiple centers
Ability to assist with business development pursuits end-to-end; experience in payment approaches beyond fixed feed and time and material such as capacity based, outcome based, etc.
Ability to travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Limited immigration sponsorship may be available
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)- Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.