Consulting Office of the CEO - Internal Engagement, Strategic Projects, & Change Management Advisor (Enabling Manager)
Location: Little Rock, Arkansas
Internal Number: 16237687
Consulting Office of the CEO - Internal Engagement, Strategic Projects, & Change Management Advisor
This role is principally responsible for supporting & managing the CEO's internal engagement strategy and leading the development and execution of key strategic projects and initiatives. Both responsibilities require a critical lens for driving effective change management throughout the organization and a fundamental understanding of our business model and strategy.
As a lead for internal engagement, you will be responsible for designing and executing the internal engagement strategy for our CEO, as well as the broader agenda of our executive team. Effective execution of this role looks like effectively positioning the CEO as a trusted, transparent, people-first, listening leader through platforms that reach our people at scale and individually. This includes managing the development of and executing CEO communications, live events (in-person and webinars), focus group/listening sessions (e.g., debate huddles), and other creative solutions. Through these platforms you must also be able to provide independent, informed, unbiased insight rooted in on the ground feedback. You will be responsible for working across a distributed / primarily virtual team, managing both resources within OCEO and also across other Enabling areas- including primarily Talent and the Communication Center of Excellence.
As a lead for strategic projects, you will be responsible for designing, supporting, and executing efforts at the direction of the Consulting Management Committee and CEO that directly impact our business, people, and Firm. Effective execution of this role requires mastery of change management and strategic communication tactics as well as the ability to work across teams, manage stakeholders (both executive and non-executive), manage up/down, and understand our business strategy and structure. Strategic projects led by the OCEO range in duration and complexity; therefore, as a Manager in this role you will need to manage multiple initiatives at once. Past strategic projects managed by the OCEO include design of Consulting's Hybrid Work-Model, COVID-19 Response PMO, Talent Experience Sprints (informed by PPMD / SM feedback), and a refresh of Coaching, etc.
This role is evolving, and opportunities to expand responsibilities based on interest and the need for high-priority initiatives are available. A high degree of flexibility, project management and coordination, and ability to handle ambiguity and changing priorities are required. Strong communications (verbal and written) and creativity is required.
Execute and evolve the CEO's engagement strategy that furthers the brand of the CEO and the leadership team as trusted, transparent, and listening
Develop, manage, and execute CEO communications (e.g., live events/townhalls, emails)
Plan and deliver events that serve the CEO's agenda and embed the strategy into the practice - bi-monthly Townhall Broadcasts, P/MD and SM Townhalls, cohort specific townhalls (account-based, new hire, community groups etc.) - cadence and agendas of which are driven by a fundamental understanding of business needs
Develop mechanisms for capturing key sentiment, feedback, and insights from our people to help inform critical business decisions
Support communication needs for the CEO to reach and communicate with the broader leadership team (e.g., Marketplace Leaders - Team Up)
Track and report internal metrics and results of initiatives to demonstrate impact.
Support OCEO reporting requirements and Leadership Meetings as needed
Support strategic projects on behalf of the Consulting Leadership team and CEO
Bachelor's degree required; minimum 4 years of Consulting experience
Mastery of Microsoft applications (e.g., OneNote, Word, PowerPoint, Excel)
Ability to manage and drive projects and initiatives to completion and results
Mastery of project management, oversight, and execution, particularly in large groups with many interfaces
Strong organizational and coordination skills and attention to detail
Ability to manage quality, recognize risk, and address appropriately
Advanced focus on client-service (from the lens of the practice), to deliver solutions digestible across a large audience
Knowledge of the Consulting business to provide a holistic view into strategy and leadership support
Advanced problem-solving and analytical thinking skills
Passionate about developing others and fostering strong relationships across the team
Ability to build strong relationships across the firm and maintain a positive composure reflective of the OCEO during leadership meetings
Comfortable with ambiguity and managing a team dynamic within this environment
Advanced ability to communicate effectively with clarity and precision in both written and verbal capacities
A strong candidate is strengthened by:
Working independently and as part of a primarily virtual team
Working effectively in a fast-paced, multi-tasking environment
Working with confidential and sensitive material and the appropriate management
Creating solutions, processes, and approaches for new issues/challenges
*Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
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