McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe - one product, one partner, one patient at a time.
Patient Financial Counselor will be responsible for maintaining effective communication between patients, infusion site nurses, financial assistance programs, practice organizations, and other departments as needed. Must have excellent written and verbal communication skills, advanced computer literacy, ability to perform basic mathematical calculations and the ability to multi-task in a fast-paced work environment. Will be responsible for researching and securing available financial assistance programs to assist patients in reducing infusion therapy costs. Additionally, will work closely with patients to ensure understanding of medical insurance benefits, collecting patient financial responsibility and provide financial counseling as needed.
Provides best in class customer service by phone, email and in person.
Answers telephones, logs into phone queues, returns messages, and handles outbound calls to collect on self-pay accounts.
Maintains a high level of customer satisfaction by providing appropriate/applicable levels of competency and professionalism to ensure solutions are provided timely, accurately, and efficiently.
Maintain self-directed knowledge of each financial assistance program's current qualifying guidelines and criteria in order to translate and secure financial assistance for patients.
Ability to thoroughly explain medical insurance benefits to patients as it relates to their estimated financial responsibility for infusion therapy services.
Screen patient's for eligibility and assists in applying for pharmaceutical or charitable drug assistance.
Manage work queue to department standards for productivity and quality.
Performs follow up activities on all accounts to ensure prompt payment.
Negotiates payment plans on Patient Balance accounts utilizing established policies
Be self-managed and prioritize workload to meet the revenue goals of the program
Communicate daily with professional medical personnel (doctors, nurses, pharmacy staff, patient advocates) to carry out program operations
Respond quickly to issues or concerns from customers and patients
Maintain PHI and HIPAA compliance
Performs other job-related duties as assigned by Management
1+ years relevant experience in Healthcare required
Experience with patient advocacy, pharmacy or patient assistance programs preferred
Must have strong understanding of confidentiality of patient records and HIPAA compliance
Independent worker, can set own timelines/deadlines and goals
Excellent and effective business communication skills both verbally and in writing
Must be proactive and take initiative
Must have ability to manage multiple, concurrent priorities, strong time management and prioritization skills
Must be team oriented.
Must demonstrate an understanding of reimbursement practices including government programs (Medicare, Medicaid), commercial programs, and how these payers coordinate benefits.
Must demonstrate adaptability to handle changing priorities in a high volume, fast-paced work environment.
Excellent personal computing skills and a working knowledge of MS Office software.
Exceptional organizational skills and attention to detail.
Maintains clear communication with customers regarding mutual expectations.
Takes personal responsibility and accountability for correcting customer-service problems.
Additional Knowledge & Skills (Preferred or plus skills)
Hospital Systems experience preferred but not necessary
Knowledge of Medicaid, 3rd party insurance and other external foundations or funding programs for reimbursements a plus
Adhere to McKesson ICARE standards in all interactions
High school Diploma
General office demands
Must be authorized to work in the US. Sponsorship is not available for this position.
We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.